Our vision is to provide best-in-class mobile infrastructure services to our Shareholders and to help build Digital Britain. To deliver on this vision we need people with strong team working skills, who care passionately about our shareholders success, take personal responsibility in their work and who are able to communicate often complex thoughts and strategies clearly.
We’re always on the lookout for talented individuals who want to work at the cutting edge of mobile technology. We can offer an interesting and challenging career – where no two days are the same!
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[jobTitle] => IT Managed Services Architecture Lead - 12 month contract or internal secondment
[description] => Shape the architecture. Influence the future. Make technology deliver greater value.
The IT Managed Services Architecture Lead is a high-impact role at the heart of MBNL’s evolving technology landscape. You’ll take the architectural lead in shaping and transitioning our future Enterprise/OSS managed service, working with business teams, shareholders and strategic suppliers to influence how our future IT services are designed and delivered. It’s an opportunity to bring together technology, commercial thinking and strategic influence to create services that are secure, scalable, interoperable and built for the future.
Why this role matters;
Technology is central to how MBNL continues to evolve, and this role gives you the opportunity to help shape what comes next. You’ll influence the architecture behind business-critical IT services, bring fresh thinking to technology decisions and ensure our solutions are secure, resilient and built for the future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Shape the architecture for MBNL’s future Enterprise/OSS managed service
• Evaluate and challenge supplier proposals, designs and technology choices to ensure the right outcomes for MBNL
• Define architectural requirements, service boundaries and measurable outcomes aligned to business needs
• Translate complex business requirements into clear architectural direction and practical solutions
• Ensure solutions meet architecture, security, privacy, regulatory and operational requirements
• Present options, risks and recommendations clearly, influencing senior stakeholders and strategic suppliers
• Define architecture standards, controls and acceptance criteria throughout procurement and transition
• Influence commercial and procurement decisions by balancing technical, operational and financial considerations
• Identify emerging technologies and opportunities to improve capability, efficiency and long-term value
Who we’re looking for;
• Significant enterprise or solution architecture experience within complex technology environments
• Experience working with outsourced services, strategic suppliers or multi-supplier ecosystems
• Experience supporting major technology procurements, service definition and supplier evaluation
• Strong architecture governance, assurance and solution assessment capability
• Strong understanding of security, data privacy, integration and regulatory requirements
• Ability to cut through complexity and balance technical, commercial and operational priorities
• Excellent communication and influencing skills, with the confidence and credibility to challenge suppliers and engage senior stakeholders
• Strong understanding of modern enterprise technology architectures and managed service delivery models
If you also have the following, we’d especially like to hear from you;
• Architecture, cloud, security or service management qualifications
• Telecommunications, mobile network or OSS/BSS experience
• Knowledge of passive infrastructure, asset management or field operations
• Experience within joint venture, regulated or infrastructure-intensive environments
• Experience supporting complex, multi-year managed service or outsourcing programmes
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[jobTitle] => Head of Operational Management - GGS 15
[description] => Lead operations. Drive performance. Enable outstanding network service.
The Head of Operational Management is a senior leadership role within MBNL’s Operational Services directorate, reporting directly to the Operational Services Director. The role is accountable for leading operational service delivery across the network estate, ensuring service performance, supplier delivery, and operational governance support EE/BT and Three in delivering outstanding customer experiences. Working across MBNL, shareholders, and the wider supplier ecosystem, the role provides leadership, assurance, and continuous improvement across critical operational services.
Why this role matters;
Operational performance sits at the heart of network availability, service continuity, and customer experience. This role ensures MBNL’s operational services are delivered effectively, supplier performance is managed proactively, and operational risks are identified and addressed before they impact service. Through strong leadership, governance, and continuous improvement, the role helps MBNL achieve and exceed shareholder expectations. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Lead and oversee the delivery of Central Operational Services across MBNL
• Develop and maintain the operational services strategy, plans, KPIs, and performance framework
• Own incident, event, problem, change, and service continuity management activities
• Assure supplier performance and contractual delivery across operational services
• Lead site access, permitting, and operational governance activities while maintaining safety and compliance standards
• Oversee spares management, microwave licensing, and operational asset optimisation initiatives
• Monitor and improve network performance, proactively addressing service risks and underperformance
• Drive service recovery, root cause analysis, and continuous improvement programmes
• Build strong relationships with shareholders, suppliers, and business stakeholders to achieve operational outcomes
• Lead, develop, and coach operational teams and managers to build a high performing service organisation
• Manage supplier ecosystems and partner relationships to ensure delivery against agreed service and performance targets
• Drive operational transformation initiatives and support MBNL’s evolution into a high performing service based organisation
Who we’re looking for;
• Significant experience leading operational service functions within complex technology, telecoms, infrastructure, or service organisations
• Strong knowledge of operational disciplines including incident, change, problem, event, availability, and service continuity management
• Proven experience managing supplier ecosystems and driving performance improvements
• Experience influencing and working with senior leadership teams, shareholders, and external partners
• Strong leadership capability with experience developing and managing high performing teams
• Ability to balance customer, commercial, technical, and operational priorities
• Experience defining and implementing service improvement, governance, and performance management frameworks
• Strong stakeholder engagement, communication, and influencing skills
• Experience introducing industry best practice and driving organisational change
If you also have the following, we’d especially like to hear from you;
• Experience managing remotely located, cross functional teams
• Strong safety, quality, and compliance knowledge within mobile or fixed network environments
• Experience working in a joint venture or multi stakeholder organisation
• Experience leading large scale operational transformation programmes
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[jobTitle] => Legal Operations Manager - 12 month FTC or internal secondment - GGS 12
[description] => Improve legal operations. Drive smarter ways of working. Enable better business outcomes.
At MBNL, our infrastructure plays a vital role in keeping the UK connected. As Legal Operations Manager, you'll improve the effectiveness of our Legal team by simplifying processes, standardising documentation and making better use of technology.
Working with the Head of Legal, legal specialists, external advisers, Operational Excellence and IT, you'll drive continuous improvement through smarter workflows, automation, AI and digital tools.
This is an excellent opportunity for an experienced legal operations professional who enjoys transforming processes and helping an in-house Legal team work more efficiently.
Why this role matters
You'll help our Legal team deliver an effective service by improving consistency, reducing manual administration and enabling lawyers to focus on business priorities. Initially, you'll lead a time-bound project to simplify and update legal documentation and processes, while identifying wider opportunities to improve workflows and compliance.
This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do
• Simplify and standardise legal documentation and processes within agreed timescales.
• Work with legal specialists and external advisers to ensure documentation is consistent and fit for purpose.
• Identify opportunities to improve efficiency through automation, AI and digital tools.
• Review and improve workflows, including contract approvals, compliance, training and professional renewals.
• Work with IT to identify requirements and improve legal systems and technology.
• Develop improvement plans, manage priorities and influence stakeholders to deliver results.
• Apply legal operations best practice and external market developments to drive continuous improvement.
Who we're looking for
• Significant senior-level experience in legal operations within an in-house legal team or law firm.
• Strong understanding of legal operations best practice and process improvement.
• Proven experience delivering projects and improving workflows within agreed timescales.
• Excellent stakeholder management, communication and influencing skills.
• Strong organisational skills and the ability to manage competing priorities.
• An understanding of how technology, automation and AI can improve efficiency.
• A proactive, collaborative mindset with the confidence to challenge existing ways of working.
If you also have the following, we'd especially like to hear from you
• Experience in telecommunications or infrastructure.
• Experience within a joint venture or complex shareholder environment.
• Exposure to legal technology, document management systems or digital transformation.
• A track record of applying external best practice to drive organisational improvements.
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[jobTitle] => Process Specialist - 12 month contract or internal secondment
[description] => Map processes. Improve efficiency. Enable operational excellence.
The Process Mapping Specialist plays a key role within MBNL’s Quality Assurance & Operational Excellence function, supporting MBNL’s transformation into an Infrastructure Manager. Working across the organisation, the role leads process discovery, documentation, and standardisation activities to improve efficiency, strengthen governance, and enable more effective ways of working. Through close collaboration with stakeholders, the role translates complex business activities into clear, structured, and actionable process models that support operational performance and continuous improvement.
Why this role matters;
As MBNL evolves its operating model, having clear, documented, and well governed processes is critical to improving efficiency, reducing risk, and delivering consistent outcomes. This role provides the process insight, documentation, and expertise needed to support transformation, operational excellence, and continuous improvement across the organisation. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Lead process discovery workshops with process owners and stakeholders to understand and document end to end ways of working
• Capture and document business processes, including activities, decisions, controls, systems, and stakeholder interactions
• Produce high quality BPMN 2.0 process models using agreed standards, tools, and governance requirements
• Translate existing processes into improved future-state processes that enhance efficiency, control, and compliance
• Document business rules, process interfaces, dependencies, and decision logic to support consistency and governance
• Identify process improvement opportunities, bottlenecks, risks, and inefficiencies
• Maintain and enhance the MBNL Process Landscape, ensuring clear ownership, version control, and governance
• Develop supporting process documentation, guidance, and materials that help embed new ways of working
• Manage multiple process mapping initiatives simultaneously while delivering high quality outputs at pace
• Support leaders and operational teams in adopting process improvements and best practice
Who we’re looking for;
• Strong experience in process mapping, business process analysis, or operational improvement roles
• Strong BPMN 2.0 process modelling capability across both current and future-state processes
• Experience using process modelling tools such as GBTEC BIC, Visio, or equivalent platforms
• Excellent stakeholder engagement, facilitation, and communication skills
• Strong analytical and problem solving capability with a continuous improvement mindset
• Ability to manage multiple priorities and deliver high quality outputs within challenging timescales
• Experience producing and maintaining large volumes of process documentation
• Experience working across complex organisational environments, ideally with exposure to telecommunications or infrastructure operations
If you also have the following, we’d especially like to hear from you;
• Lean, Six Sigma, or continuous improvement qualifications or experience
• Experience facilitating Kaizen or process improvement workshops
• Knowledge of process governance, controls, risk, and compliance frameworks
• Experience with process mining, workflow automation, or business process management tools
• Data analysis experience using tools such as Excel, Power BI, or similar platforms
• Experience within telecommunications, infrastructure, or other asset intensive industries
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[jobTitle] => Senior Business Analyst - 12 month contract or internal secondment
[description] => Define requirements. Drive clarity. Enable successful transformation.
The Senior Business Analyst plays a key role within MBNL’s Legal, Governance & Operational Excellence Directorate, supporting MBNL’s strategic transformation into an Infrastructure Management Company. Working within the Centre of Excellence, the role partners closely with business teams, shareholders, and programme stakeholders to translate complex business needs into clear requirements, enabling successful delivery of strategic change programmes and business outcomes.
Why this role matters;
As MBNL continues its transformation journey, clear requirements, robust analysis, and effective stakeholder alignment are critical to achieving successful outcomes. This role ensures business needs are understood, documented, prioritised, and translated into practical solutions that support operational excellence, transformation, and long term business value. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Elicit, analyse, and document clear business requirements aligned to strategic objectives
• Investigate complex business challenges and translate them into practical solutions and requirements
• Facilitate workshops and stakeholder engagement sessions to gather, validate, and refine requirements
• Act as the primary point of contact for requirements management across programmes and initiatives
• Ensure requirements remain aligned to business outcomes and agreed project scope
• Develop user stories, use cases, acceptance criteria, and supporting business analysis artefacts
• Build and maintain current and future-state process flows and supporting documentation
• Support solution testing and validation to ensure business requirements have been met
• Assist with business case development, commercial evaluations, and supplier selection activities
• Maintain process libraries and ensure analysis documentation remains accurate and up to date
• Support prioritisation activities and provide insight into delivery planning and implementation impacts
• Work closely with project, programme, commercial, and operational teams to support successful change delivery
Who we’re looking for;
• Proven experience in business analysis within operational, transformation, or programme environments
• Strong requirements gathering, analysis, and documentation skills
• Experience translating complex or ambiguous business needs into clear and actionable requirements
• Strong stakeholder engagement and facilitation skills across multiple organisational levels
• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and problem solving capability
• Experience creating process flows, user stories, use cases, and acceptance criteria
• Ability to manage competing priorities and adapt to changing business needs
• Strong collaboration skills and awareness of organisational dynamics and stakeholder interests
If you also have the following, we’d especially like to hear from you;
• Business Analysis qualification or professional certification
• Telecommunications, infrastructure, or network operations experience
• Knowledge of supplier selection and procurement processes
• Commercial awareness and understanding of contract management principles
• Experience supporting or managing large-scale maintenance, operational, or transformation programmes
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[jobTitle] => Performance & Insight Specialist - 12 month contract or internal secondment - GGS 12
[description] => Drive service performance. Deliver insight. Enable continuous improvement.
The Service Performance & Insight Specialist plays a key role within MBNL’s Operational Services Directorate, supporting the assurance and continuous improvement of service performance across MBNL’s supplier ecosystem. Working closely with suppliers, shareholders, and internal stakeholders, the role provides performance insight, governance support, and data-driven recommendations that help ensure operational services are delivered in line with contractual commitments, service levels, and business expectations.
Why this role matters:
Network performance and customer experience depend on effective supplier management, robust service assurance, and timely performance insight. This role helps ensure that supplier performance is measured accurately, risks are identified early, and improvement opportunities are translated into tangible business outcomes. By combining analysis, governance, and stakeholder engagement, the role supports MBNL’s ambition to deliver a consistently high-performing operational service. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
• Monitor and assure supplier performance against SLAs, KPIs, contractual obligations, and industry benchmarks
• Validate supplier KPI reporting and review requests for performance adjustments or mitigations
• Analyse service data, trends, and stakeholder feedback to identify improvement opportunities and performance risks
• Support governance forums, service reviews, reporting, and communications activities
• Work with suppliers to drive accountability, service improvement, and operational excellence
• Identify and escalate network and business risks through appropriate governance channels
• Validate the accuracy, integrity, and quality of supplier reporting and service management data
• Collaborate with shareholder teams to manage service impacts, dependencies, and mitigation activities
• Support performance-related projects, workshops, and operational initiatives
• Deputise for the Service Performance Assurance Manager when required
Who we’re looking for:
• Strong understanding of mobile telecommunications network architecture and services
• Experience managing supplier performance within telecommunications, infrastructure, or managed service environments
• Experience working within complex multi-supplier or joint venture environments
• Strong understanding of service performance management, KPIs, SLAs, and customer experience measures
• Experience validating service performance and supporting mitigation governance activities
• Strong analytical skills with the ability to interpret data and identify performance trends
• Excellent stakeholder management, communication, and influencing skills
• Ability to deliver outcomes through collaboration and relationship management rather than direct authority
If you also have the following, we’d especially like to hear from you:
• ITIL qualification
• Data analytics, reporting, project management, or performance management qualifications
• Experience presenting service insights and performance reporting to senior stakeholders
• Knowledge of Network Management and OSS tools and their application in improving service performance
• Experience working in operational telecommunications or infrastructure maintenance environments
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[jobTitle] => IT Service Delivery SME - Enterprise - 12 month contract or internal secondment
[description] => Drive service excellence. Strengthen supplier performance. Enable reliable enterprise IT.
The IT Service Delivery SME (Enterprise) plays a senior role within MBNL’s IT & Digital Enablement function, responsible for ensuring enterprise IT services deliver consistently strong performance and value. Working across MBNL, shareholders and strategic Managed Service Partners, the role provides service management expertise across the OSS environment, driving supplier performance, service improvement and the evolution of enterprise services to meet changing business needs.
Why this role matters;
Reliable, secure and effective enterprise IT services are critical to MBNL’s ability to operate and deliver Infrastructure Management Services. This role ensures outsourced services perform against contractual commitments, service levels continually improve and new or evolving services transition successfully into live operation. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Own and drive enterprise IT service performance across strategic Managed Service Partners
• Hold suppliers accountable for contractual obligations, SLAs and service quality
• Develop service performance, customer experience and continuous improvement frameworks
• Build strong relationships across MBNL, shareholders and supplier stakeholders
• Lead Service Improvement Plans, resolving performance issues and managing service risks
• Ensure enterprise services align with MBNL’s IT strategy, security policies and business priorities
• Lead the end-to-end introduction and transition of new or changed enterprise services into live operation
• Support enterprise IT roadmaps, Annual Operating Plans and longer-term service evolution
• Work with Commercial teams to optimise contracts, governance and supplier performance
• Review and evolve SLAs, governance arrangements and service management processes
• Provide senior-level insight and resolution for complex, business-critical service issues
• Identify opportunities for greater efficiency, value and continuous improvement across enterprise IT
Who we’re looking for;
• Significant IT service management experience within complex enterprise environments
• Proven experience managing outsourced IT partners and strategic suppliers
• Strong understanding of ITIL service management principles and practices
• Experience managing SLAs, service performance, governance and continuous improvement
• Strong technical understanding combined with commercial awareness
• Experience managing service transition and the introduction of new or changed services
• Excellent stakeholder management, communication and influencing skills
• Strong problem-solving capability across complex, multi-functional environments
• Ability to challenge suppliers constructively and drive measurable service improvements
If you also have the following, we’d especially like to hear from you;
• ITIL Practitioner, Manager or other advanced service management qualifications
• Degree-level education or equivalent professional experience
• OSS or network management tools experience within mobile telecommunications
• Experience supporting complex outsourcing or managed service environments
• Experience leading large-scale service improvement or technology programmes
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[jobTitle] => Programme Support - 12 month FTC or internal secondment - GGS 12
[description] => Deliver great support. Keep programmes on track. Help teams succeed.
At MBNL, successful programmes rely on strong coordination, reliable information and great support. As part of the Portfolio Management Group (PMG), you'll help programme and project teams deliver outcomes for our Shareholders and customers by providing proactive, responsive and value-added support.
Working closely with Programme Managers, Project Managers, Shareholders and suppliers, you'll be a trusted point of contact who helps keep projects organised, stakeholders informed and delivery activities moving forward. You'll enjoy building relationships, solving problems and finding better ways of working, while ensuring teams have the information and support, they need to succeed.
This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering a great service and thrives in a fast-paced environment where no two days are the same.
Why this role matters
Great programme support is about more than maintaining plans and reports. It's about helping people achieve their goals by providing accurate information, effective coordination and a professional support service.
This role plays a key part in ensuring programmes run smoothly, stakeholders stay connected and delivery teams can focus on achieving successful outcomes. Through strong organisation, attention to detail and a proactive mindset, you'll help remove obstacles, improve communication and contribute to the successful delivery of change across MBNL. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do
• Provide proactive support to programme and project teams, helping to keep delivery activities on track.
• Coordinate governance activities, meetings, reporting and programme communications.
• Maintain key project information, including plans, actions, risks, issues and financial data.
• Build strong relationships with stakeholders across MBNL, Shareholders and suppliers.
• Ensure accurate and timely reporting to support effective decision-making.
• Identify opportunities to improve processes, simplify ways of working and enhance the support provided to delivery teams.
Who we're looking for
• Experience working within a programme, project or PMO environment.
• Solid background in enabling the creation, tracking and maintenance of business cases.
• Strong dependency management skills.
• Exceptional organisational skills and the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• A proactive, can-do approach with strong problem-solving capability
• High attention to detail and a commitment to delivering a high-quality service.
• A continuous improvement mindset and willingness to challenge existing ways of working.
• Advanced Excel and Powerpoint knowledge
If you also have the following, we'd especially like to hear from you
• Professional project management qualifications such as P3O, PRINCE2 or APMP.
• Knowledge of project financial management, forecasting or project accounting.
• Experience supporting governance, reporting or project controls activities.
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[jobTitle] => PO & Project Co-Ordinator - 12 month FTC or internal secondment - GGS 8
[description] => Keep projects moving. Deliver great service. Make a difference every day.
At MBNL, successful projects rely on great coordination, accurate financial management and responsive support. As a PO & Project Coordinator within the Portfolio Management Group, you'll play a vital role in helping project and programme teams stay organised, informed and focused on delivery.
You'll become a trusted partner to project teams, providing proactive support across purchase orders, financial tracking, governance, reporting and project administration. With a strong customer-focused mindset, you'll take ownership, solve problems and work collaboratively with colleagues, suppliers and stakeholders to ensure things run smoothly.
This role is ideal for someone who enjoys working with people and data, takes pride in delivering a high-quality service, and is always looking for opportunities to improve processes and ways of working.
Why this role matters;
Great project support is about more than administration. It's about making life easier for project teams, ensuring accurate financial management, and providing timely information that helps people make informed decisions.
This role helps projects stay on track by delivering reliable support, maintaining robust controls, resolving issues quickly and ensuring key processes are completed efficiently. Through strong relationships, attention to detail and a proactive approach, you'll help improve the experience of project teams while contributing to successful project delivery across MBNL. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do;
• Provide responsive, professional support to Programme and Project Managers across the project lifecycle.
• Handle & raise high volumes of PO requests on a day-to-day basis.
• Coordinate and administer the purchase order process, ensuring accuracy, compliance and timely processing.
• Build strong relationships with project teams, finance colleagues and suppliers to deliver an excellent support service.
• Monitor, track and report on purchase orders, commitments and project financial information.
• Ensure goods receipting activities are completed accurately and on time, resolving issues before they impact delivery.
• Support invoice queries and payment activities, helping maintain positive supplier relationships and service levels.
• Proactively track forecasts, expenditure and financial performance, highlighting risks, trends and opportunities.
• Help minimise aged GRNI balances through effective monitoring and follow-through.
• Support project governance activities, ensuring actions, decisions and deliverables are accurately recorded and progressed.
• Organise steering groups, project meetings and governance forums, including agendas, papers and minutes.
• Maintain project trackers, reports and delivery artefacts to support effective decision-making.
• Support the completion of project financial close activities and asset handovers.
• Work with project teams to enhance reporting, simplify processes and improve the end-to-end PO lifecycle.
• Maintain and update project management tools and systems, supporting continuous improvement across the PMO.
• Promote best practice, governance compliance and consistent ways of working across projects.
• Identify opportunities to improve efficiency, reduce manual effort and enhance the service provided to project stakeholders.
• Become the PO SME within the Project Group you’re assigned to.
Who we're looking for;
• Someone who enjoys helping others and delivering excellent customer service.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong analytical capability and confidence working with large volumes of data.
• Intermediate Excel skills, including Pivots and vlookups.
• Experience using ERP or financial management systems such as IFS, SAP or Oracle.
• A proactive, can-do attitude with the confidence to take ownership and resolve issues.
• Strong communication and relationship-building skills.
• The ability to work effectively within a matrix environment and collaborate with a wide range of stakeholders.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong judgement, resilience and professionalism when dealing with challenges or escalations.
• A continuous improvement mindset, always looking for smarter and more efficient ways of working.
If you also have the following, we'd especially like to hear from you;
• Knowledge of project management methodologies such as PRINCE2 or PMM.
• Experience supporting project, programme or PMO environments.
• Understanding of project accounting, forecasting, budgeting and financial controls.
• Experience improving processes, reporting or governance activities.
• Experience working with project management systems and reporting tools.
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[tsApproved] => 22-Sep-2026
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[jobTitle] => Acquisition Delivery Manager - GGS 12
[description] => Protect coverage. Deliver solutions. Enable continued network performance.
The Acquisition Delivery Manager plays a key role within MBNL’s Infrastructure & Estates directorate, responsible for managing sites at risk and delivering acquisition solutions that maintain network coverage and service continuity. Working closely with internal stakeholders, surveyors, legal teams, and third?party suppliers, the role ensures acquisition activities are delivered to time, cost, and quality while supporting shareholder and business objectives.
Why this role matters;
Maintaining network coverage and customer experience depends on acquiring and retaining the right sites at the right time. This role ensures acquisition activities are effectively managed, risks are mitigated, and replacement coverage solutions are delivered efficiently through strong stakeholder engagement and supplier management. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Manage acquisition activities across a portfolio of infrastructure sites to achieve agreed delivery targets
• Ensure suppliers and internal stakeholders comply with acquisition processes, legal requirements, standards, and SLAs
• Investigate underperformance, drive recovery plans, and escalate risks where required
• Coordinate acquisition suppliers, legal partners, surveyors, and internal SMEs to deliver site solutions efficiently
• Manage project and site-specific risks, issues, and dependencies, driving timely resolution
• Control operational expenditure and ensure the efficient use of technical support services
• Assess and report on site risks that may impact replacement coverage delivery
• Ensure projects are mobilised promptly and acquisition activities progress without delay
• Maintain high standards of data accuracy and integrity across sites and programmes
• Support continuous improvement of acquisition processes, reporting, and delivery practices
• Promote collaboration across suppliers, shareholders, and internal teams to achieve successful outcomes
Who we’re looking for;
• Experience delivering complex programmes or projects across multiple stakeholders and suppliers
• Proven ability to deliver within structured governance and control frameworks
• Strong understanding of acquisition, planning, legal processes, and cross-functional dependencies
• Knowledge of the end?to?end delivery lifecycle, including Acquisition, Design, Transmission, Deployment, and Operations
• Experience managing outsourced suppliers and driving delivery performance
• Telecommunications acquisition experience
• Strong stakeholder engagement, organisational, and problem?solving skills
• Ability to manage competing priorities while maintaining delivery quality and timescales
If you also have the following, we’d especially like to hear from you;
• Experience working within telecommunications infrastructure environments
• Experience managing site?at?risk or replacement coverage programmes
• Understanding of network deployment and infrastructure lifecycle management
• Experience within a joint venture or multi?stakeholder environment
[vacancyReference] => PERM003264ML
[tsApproved] => 22-Sep-2026
[vacancyID] => 3264
[clientID] => 2
[clientName] => MBNL
[location] => Reading
[directorate] => Infrastructure & Estates
[businessArea] =>
[businessSection] =>
[campaignName] => New Permanent
[uuid] => d2822392-1db4-4610-a314-9ca6c667fccc
)
[10] => stdClass Object
(
[jobTitle] => Senior Commercial Manager - GGS 14
[description] => Drive value. Strengthen supplier partnerships. Enable commercial excellence.
The Senior Commercial Manager plays a key leadership role within MBNL’s Commercial directorate, responsible for managing a portfolio of strategic suppliers and leading a team of commercial professionals. Working closely with business, project, supplier, and shareholder stakeholders, the role ensures strong commercial governance, maximises value from supplier relationships, and supports MBNL’s objective of delivering the best network experience at the lowest cost. Through effective contract management, supplier performance oversight, and commercial leadership, the role helps protect MBNL’s interests while driving efficiency and continuous improvement.
Why this role matters:
Strong commercial management is critical to MBNL’s ability to deliver value for shareholders, control costs, manage risk, and ensure supplier performance. This role provides leadership across the full supplier lifecycle, from supplier selection and contracting through to in life management and exit, ensuring contracts deliver the required outcomes while maintaining strong governance and compliance.
This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- Lead the commercial management of a defined supplier portfolio and associated supplier strategy
- Ensure all commercial activities comply with MBNL policies, governance, and approval processes
- Lead supplier sourcing, tendering, evaluation, and contract award activities
- Negotiate framework agreements, contract variations, and commercial terms
- Identify opportunities for cost reduction, value creation, and commercial optimisation
- Manage supplier performance against contractual obligations and KPIs
- Develop commercial reports, business cases, negotiation strategies, and risk assessments
- Lead contract governance activities and support resolution of contractual disputes
- Work closely with project, technical, and operational teams to maximise supplier value and performance
- Influence key stakeholders, including shareholders, and present recommendations at governance forums
- Support audits and maintain accurate contract and supplier records within MBNL systems
- Lead, coach, and develop team members to build commercial capability and performance
- Promote continuous improvement and commercial best practice across MBNL
Who we’re looking for:
- Significant experience negotiating complex framework and supplier contracts
- Strong supplier and contract management experience within a commercial environment
- Good understanding of contract law and commercial risk management
- Experience managing commercial teams and developing people
- Strong stakeholder management and influencing skills
- Experience delivering commercial outcomes in complex, multi supplier environments
- Strong analytical, negotiation, and problem solving capability
- Ability to manage competing priorities and deliver results within tight timescales
- Commercial experience within IT, Enterprise Technology, or Corporate IT Services environments
If you also have the following, we’d especially like to hear from you:
- MCIPS, LLB, or other relevant professional qualifications
- Experience working within a joint venture or multi stakeholder organisation
- Experience supporting complex IT outsourcing or managed service environments
- Experience driving supplier transformation, efficiency, or cost saving programmes
Enable compliance. Embed best practice. Strengthen building safety across mobile infrastructure.
The Senior Design Manager, Regulation, Audit & Governance plays a key role within MBNL’s Legal, Governance & Operational Excellence directorate, supporting the implementation and continual improvement of MBNL’s building safety, fire safety, and regulatory compliance framework. Working closely with and reporting to the Architect & Senior Manager – Regulation, Audit & Governance, the role ensures that building safety requirements are effectively interpreted, communicated, and embedded across MBNL’s mobile telecommunications infrastructure portfolio.
Why this role matters;
The Building Safety Act 2022 and wider regulatory landscape are transforming how infrastructure is designed, deployed, and managed. This role helps ensure MBNL meets its statutory obligations while providing practical guidance that enables safe, compliant, and efficient delivery across the network estate. By combining technical expertise, regulatory understanding, and stakeholder engagement, the role supports both compliance and operational excellence. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Support the interpretation and application of the Building Safety Act 2022, Building Regulations, fire safety legislation, and associated guidance across MBNL’s infrastructure portfolio
• Assist in assessing how building safety and regulatory requirements apply to mobile infrastructure projects, particularly rooftop and complex sites
• Develop and maintain guidance, policies, standards, process maps, and regulatory documentation
• Ensure documentation is practical, auditable, regulator ready, and aligned with industry best practice
• Coordinate input from stakeholders, suppliers, and subject matter experts to develop effective compliance frameworks
• Provide technical support on the interaction between mobile infrastructure and host buildings, including structural, fire safety, access, and building services considerations
• Support design reviews, risk assessments, governance activities, and compliance assurance processes
• Communicate complex regulatory requirements clearly to internal and external stakeholders
• Develop and deliver training, workshops, and communications to support adoption of new requirements
• Support engagement with industry bodies, regulators, and external partners where required
• Monitor emerging legislation, guidance, and industry developments to drive continuous improvement
Who we’re looking for;
• Knowledge of building regulations and CDM Principal Designer roles and responsibilities.
• Experience interpreting, applying, or managing building compliance with legislation, regulations, standards, or governance requirements
• Experience or capability of authoring technical, regulatory, policy, or governance documentation to a high professional standard. For example, construction project tender quality question responses or specification writing.
• Ability to understand and apply complex legislation, standards, and guidance
• Strong stakeholder engagement, communication, and influencing skills
• Ability to translate regulatory requirements into practical business processes and controls
• Strong analytical and problem solving capability
• Either existing knowledge of building safety legislation or the capability and commitment to develop expertise quickly
• Experience working in one of the following fields: architecture, infrastructure management, construction, engineering, property, safety, or regulatory environments
If you also have the following, we’d especially like to hear from you;
• Experience working within a joint venture or multi stakeholder environment
• Membership of, or working towards membership of, a relevant professional body
• A qualification in architecture, building safety, fire safety, construction, engineering, building control, surveying, or a related discipline
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