A message from MBNL
In light of the current coronavirus (COVID-19) outbreak, we wanted to give you an update on the actions we have been taking to keep business operations as usual as possible amid the rapidly developing situation. Our actions reflect the significant role of the telecommunications industry which is considered “critical” for the response to the pandemic by the UK government.
MBNL is following the advice of the UK government and Public Health England and stands committed to safeguarding the health and safety of our employees, partners, suppliers and the wider public. At MBNL, we have robust Business Continuity Plans to ensure our business continues to operate and normal service levels are maintained as far as possible.
We have advised all office-based staff to work from home until further notice and have introduced stringent measures for the limited number of staff needing to attend to critical business matters at the office to secure a safe environment. We have tested this exact scenario previously so are fully prepared to operate in a remote working environment.
Equally important, we have specific guidance and procedures in place to ensure business-critical field-based works can still be carried out to ensure the UK’s mobile networks can meet the unprecedented capacity demand during the outbreak. To that end, we have asked all our site providers to work closely with us to continue to facilitate site access to our telecommunications apparatus. This access is vital for both enabling us to rapidly carry out repairs to any service-affecting faults, as well as continuing our scheduled capacity upgrades which are crucial for overcoming the growing strain on the networks amid Government advice regarding self-isolation and social distancing. We are also asking all our partners to ensure they take stringent measures in relation to hygiene and sanitisation measures before, during and after any site visits to ensure the health and safety of both themselves, the site providers and the wider public.
This can be expected to be a new way of working that may last for months. We will continue to closely monitor the developments of the situation and provide you with updates on our Business Continuity Plans. Working together, we can play our part in helping the country to get through this challenging time and in the recovery of our economy and society after the crisis.
Thank you for your continued support.
Many thanks, and stay safe