Our vision is to provide best-in-class mobile infrastructure services to our Shareholders and to help build Digital Britain. To deliver on this vision we need people with strong team working skills, who care passionately about our shareholders success, take personal responsibility in their work and who are able to communicate often complex thoughts and strategies clearly.
We’re always on the lookout for talented individuals who want to work at the cutting edge of mobile technology. We can offer an interesting and challenging career – where no two days are the same!
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[jobTitle] => Senior Design Manager - Regulation, Audit & Governance - GGS 13
[description] => Enable compliance. Embed best practice. Strengthen building safety across mobile infrastructure.
The Senior Design Manager, Regulation, Audit & Governance plays a key role within MBNL’s Legal, Governance & Operational Excellence directorate, supporting the implementation and continual improvement of MBNL’s building safety, fire safety, and regulatory compliance framework. Working closely with and reporting to the Architect & Senior Manager – Regulation, Audit & Governance, the role ensures that building safety requirements are effectively interpreted, communicated, and embedded across MBNL’s mobile telecommunications infrastructure portfolio.
Why this role matters;
The Building Safety Act 2022 and wider regulatory landscape are transforming how infrastructure is designed, deployed, and managed. This role helps ensure MBNL meets its statutory obligations while providing practical guidance that enables safe, compliant, and efficient delivery across the network estate. By combining technical expertise, regulatory understanding, and stakeholder engagement, the role supports both compliance and operational excellence. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Support the interpretation and application of the Building Safety Act 2022, Building Regulations, fire safety legislation, and associated guidance across MBNL’s infrastructure portfolio
• Assist in assessing how building safety and regulatory requirements apply to mobile infrastructure projects, particularly rooftop and complex sites
• Develop and maintain guidance, policies, standards, process maps, and regulatory documentation
• Ensure documentation is practical, auditable, regulator ready, and aligned with industry best practice
• Coordinate input from stakeholders, suppliers, and subject matter experts to develop effective compliance frameworks
• Provide technical support on the interaction between mobile infrastructure and host buildings, including structural, fire safety, access, and building services considerations
• Support design reviews, risk assessments, governance activities, and compliance assurance processes
• Communicate complex regulatory requirements clearly to internal and external stakeholders
• Develop and deliver training, workshops, and communications to support adoption of new requirements
• Support engagement with industry bodies, regulators, and external partners where required
• Monitor emerging legislation, guidance, and industry developments to drive continuous improvement
Who we’re looking for;
• Knowledge of building regulations and CDM Principal Designer roles and responsibilities.
• Experience interpreting, applying, or managing building compliance with legislation, regulations, standards, or governance requirements
• Experience or capability of authoring technical, regulatory, policy, or governance documentation to a high professional standard. For example, construction project tender quality question responses or specification writing.
• Ability to understand and apply complex legislation, standards, and guidance
• Strong stakeholder engagement, communication, and influencing skills
• Ability to translate regulatory requirements into practical business processes and controls
• Strong analytical and problem solving capability
• Either existing knowledge of building safety legislation or the capability and commitment to develop expertise quickly
• Experience working in one of the following fields: architecture, infrastructure management, construction, engineering, property, safety, or regulatory environments
If you also have the following, we’d especially like to hear from you;
• Experience working within a joint venture or multi stakeholder environment
• Membership of, or working towards membership of, a relevant professional body
• A qualification in architecture, building safety, fire safety, construction, engineering, building control, surveying, or a related discipline
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[jobTitle] => Governance Co-Ordinator - GGS 11
[description] => Coordinate governance. Maintain control. Enable effective infrastructure delivery.
The Governance Coordinator plays a key role within MBNL’s Infrastructure & Estates directorate, supporting the governance, coordination, and administration of site infrastructure activities across MBNL and its shareholders. Working across Strategic Asset Management (SAM), Stanley Agreement governance, and Inspection & Maintenance (I&M) activities, the role ensures data integrity, process compliance, and effective stakeholder engagement to support network deployment and operational performance.
Why this role matters;
Strong governance and accurate data management are essential to ensuring infrastructure projects and operational activities are delivered efficiently and in line with agreed processes. This role provides the coordination, reporting, and oversight required to support effective decision-making, maintain process compliance, and drive continuous improvement across MBNL and shareholder programmes. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Manage and analyse data relating to shareholder demand, Strategic Asset Management, and Inspection & Maintenance activities
• Assess requests against agreed governance requirements and communicate outcomes to stakeholders
• Produce regular and ad hoc reports to support decision-making and operational delivery
• Monitor and maintain data accuracy, integrity, and process compliance
• Prepare agendas, reports, and supporting materials for governance meetings and forums
• Maintain engagement with MBNL teams, shareholders, suppliers, and external stakeholders
• Support the administration of Joint Venture Agreements[JC1.1], SAM, and I&M governance processes
• Identify and escalate out-of-process activity, supporting timely resolution
• Contribute to process improvement initiatives to enhance efficiency and cross-functional collaboration
• Support integrated planning activities and deputise for Site Governance Managers when required
Who we’re looking for;
• Strong data management, reporting, and analytical skills
• Advanced Excel capability including v-lookups, pivots and formulas as well as confidence working with complex datasets[JC2.1]
• Ability to build effective working relationships across multiple stakeholder groups
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities and work effectively in a governance-focused environment
• Strong communication and coordination skills
If you also have the following, we’d especially like to hear from you;
• Experience using MBNL Site Tracker and Remedy
• Experience working within telecommunications, infrastructure, or asset management environments
• Exposure to governance, planning, or operational support functions
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[jobTitle] => Transmission Performance Manager - GGS 13
[description] => Drive performance. Protect service. Enable resilient network delivery.
The Transmission Performance Manager plays a critical role within MBNL’s Operational Services environment, leading the performance, resilience, and continuous improvement of the Transmission domain while contributing to wider network outcomes. Working across MBNL, shareholders, and suppliers, the role ensures services are delivered against agreed KPIs and expectations. Acting as a key interface, it combines performance insight, supplier management, and technical expertise to protect service availability and drive improvement.
Why this role matters:
Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility, and accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance and continuous improvement, the role supports consistent, high quality service delivery. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
• Lead Transmission performance, ensuring delivery against KPIs and service levels
• Develop reporting, governance, and performance insight frameworks
• Identify risks and trends, driving proactive recovery and prevention
• Assure supplier performance and drive accountability across the ecosystem
• Deliver continuous improvement initiatives to enhance efficiency and outcomes
• Support operational readiness for new infrastructure and change activity
• Ensure appropriate governance, controls, and assurance are in place
• Act as the key interface for Transmission performance across stakeholders
• Provide clear performance visibility to EE/BT and Three
• Act as the Transmission subject matter expert across the domain
Who we’re looking for
• Experience in operational performance environments (availability, incident, or change)
• Proven ability managing performance across multiple suppliers
• Strong technical knowledge of Transmission technologies (access, backhaul, IP/core)
• Understanding of KPI/SLA frameworks and service performance measurement
• Experience in incident, problem, or continuous service improvement
• Strong analytical and problem solving capability
• Excellent stakeholder engagement and influencing skills
• ITIL qualification or equivalent experience
If you also have the following, we’d especially like to hear from you:
• Experience in telecoms network operations or infrastructure environments
• Exposure to cross domain performance and service integration
• Experience working in a joint venture or multi stakeholder environment
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[tsApproved] => 19-Jun-2026
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[jobTitle] => Energy Bureau Manager - GGS 13
[description] => Protect spend. Strengthen controls. Turn data into confident decisions.
As the Energy Bureau Manager, you’ll lead the function that keeps MBNL financially protected, operationally assured, and insight driven when it comes to energy. This role is about accuracy, governance, and commercial challenge. Ensuring all billing and data flowing through the bureau is correct, controlled, and translated into meaningful action for the business.
If you’re motivated by complex data, tight controls, and turning ambiguity into clarity, this role offers real influence at the heart of MBNL’s financial and operational performance.
Why this role matters
Energy is one of the largest cost centres at MBNL (c£200m pa). Strong bureau operations underpin the ability to understand, control and influence the costs, risks and opportunities created from energy consumption.
In this role, you’ll act as a custodian of energy data, ensure robust cost control and provide reliable foundations for financial and sustainability reporting and in doing so look to shape a smarter, more automated bureau model for the future.
This is a hybrid role requiring at least 2 days per week in the office - either both in Reading or one in Reading and one in London.
What you’ll be here to do:
You’ll lead the end to end energy bureau service, ensuring data integrity, billing assurance, and actionable insight across the entire estate. You’ll:
• Own energy billing assurance - validating high volume invoices, challenging suppliers, resolving complex disputes, and protecting MBNL from financial exposure.
• Strengthen the control environment - defining governance, reconciliations, audit readiness, and clear ownership across internal teams and outsourced partners.
• Manage the outsourced bureau supplier - driving performance through KPIs, SLAs, and structured governance forums.
• Deliver trusted reporting - providing accurate, timely insight on energy cost and consumption to support budgeting, forecasting, accruals, and variance analysis.
• Identify cost reduction opportunities - improving data quality, optimising tariffs, analysing consumption patterns, and building business cases for value creation.
• Shape the future operating model - influencing systems, automation, supplier strategy, and the balance between in house and outsourced delivery.
• Act as the senior SME - providing expert guidance on energy data, billing, controls, to the energy, sustainability and finance stakeholders.
• Lead and coach the team - modelling MBNL behaviours and driving continuous improvement across the bureau function.
Who we’re looking for:
You’re someone who thrives in data rich, control heavy environments and takes ownership of accuracy, governance, and commercial outcomes. You’ll bring:
• Experience managing high volume operational processes, ideally in an energy bureau, utilities, shared services, or AP/OTC environment.
• Strong commercial and financial acumen, with confidence challenging suppliers and interpreting complex billing data.
• A proven track record in controls, governance, and risk management, with the ability to design and improve end to end processes.
• Excellent stakeholder management and comfortable influencing senior teams.
If you also have the following, we’d especially like to hear from you:
• Understanding of UK energy markets and industry arrangements.
• Experience in utilities billing assurance, bureau operations, or similar control functions.
• Familiarity with reconciliations, accruals, month end processes, dashboards, or automation.
• Knowledge of SECR, ESOS, or Net Zero reporting frameworks.
If you care about getting the numbers right, strengthening controls, and turning complex data into confident decisions, we’d love to hear from you.
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[jobTitle] => Commercial Manager - 6 month contract or internal secondment
[description] => Protect value. Drive savings. Enable strong supplier performance.
The Commercial Manager plays a key role within MBNL’s Commercial directorate, responsible for managing supplier relationships and contracts across a defined portfolio. You’ll ensure robust commercial governance, effective supplier performance, and strong cost control across procurement and in life contract management.
Operating at the interface between business, suppliers, and shareholders, you’ll provide expert commercial support that minimises risk, drives value, and enables successful delivery across MBNL programmes and projects.
Why this role matters:
Strong commercial management underpins MBNL’s ability to deliver value for shareholders while operating efficiently in a complex, multi supplier environment. This role ensures contracts are well structured, suppliers are held to account, and commercial risks and costs are actively managed throughout the contract lifecycle.
By embedding consistent commercial standards and proactive supplier management, you’ll help MBNL achieve better outcomes from its supply chain. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll manage all commercial aspects of your supplier portfolio, from strategy through contract close out. You’ll:
• Own supplier relationships and the full commercial lifecycle including selection, contracting, in life management, and exit
• Ensure all commercial activity complies with MBNL commercial policy, governance, and delegation frameworks
• Lead tenders, negotiations, and contract awards in line with shareholder and business requirements
• Negotiate pricing, identify savings opportunities, and drive opex efficiency
• Draft, negotiate, and manage framework and project contracts in partnership with Legal
• Manage contract change control, risk, and dispute resolution up to Director level
• Track supplier performance against contractual KPIs and drive corrective action where required
• Maintain accurate contract and pricing data within MBNL systems
• Support audits and provide clear commercial reporting and insight
• Engage and influence senior stakeholders, including shareholder forums
• Challenge the status quo and bring market insight to drive continuous improvement
Who we’re looking for:
You’re a commercially astute professional with strong negotiation skills and experience managing complex supplier relationships. You’re comfortable operating independently, influencing stakeholders, and delivering results in fast paced environments.
You’ll have:
• Experience negotiating complex framework or strategic contracts
• Strong supplier and contract management experience
• Good understanding of contract law and commercial risk
• Telecommunications industry experience
• The ability to work independently and manage multiple priorities
If you also have the following, we’re especially interested in talking to you:
• Professional qualifications (e.g. MCIPS) and experience in JV or multi stakeholder environments.
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[jobTitle] => Business Process Specialist - Contract or internal secondment
[description] => Clarify how work flows. Remove waste. Enable operational excellence.
The Business Process Specialist plays a key role within MBNL’s Quality Assurance & Operational Excellence function, supporting MBNL’s transformation into an Infrastructure Manager. You’ll lead hands on process discovery and value stream mapping to create clear, standardised views of how work is done today—and how it should operate tomorrow.
Working closely with leaders, operational teams, and the supply chain, you’ll turn complex end to end processes into clear, practical BPMN 2.0 process models that drive consistency, efficiency, compliance, and continuous improvement.
Why this role matters:
Clear, well designed processes are essential to safe, compliant, and efficient delivery across MBNL’s mobile infrastructure operations. This role ensures the organisation understands its end to end value streams, identifies waste and friction, and embeds standard ways of working that scale as MBNL’s operating model evolves.
By combining value stream thinking with detailed process modelling, you’ll help MBNL reduce risk, improve flow, and deliver better outcomes for Three and BT EE. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll lead and deliver hands on process mapping and improvement activity at pace. You’ll:
• Plan, facilitate, and deliver value stream mapping workshops with cross functional teams
• Capture end to end ‘as is’ processes, including activities, decisions, roles, systems, controls, and hand offs
• Produce high quality BPMN 2.0 process models in MBNL’s process modelling toolset
• Translate insights into pragmatic ‘to be’ process options and improvement opportunities
• Identify wastes, constraints, risks, and inefficiencies across value streams
• Document business rules, exceptions, and decision logic clearly and consistently
• Maintain and improve the MBNL process landscape with clear ownership and governance
• Support teams to embed processes into day to day ways of working through clear guidance
• Balance multiple workstreams and deliver high volumes of process documentation personally
Who we’re looking for:
You’re a hands on process specialist who enjoys getting close to the detail while keeping sight of the bigger picture. You’re comfortable working at pace, engaging stakeholders, and turning complexity into clarity.
You’ll have:
• Strong BPMN 2.0 process modelling experience (as is and to be)
• Proven value stream mapping facilitation with actionable outputs
• Experience producing high volumes of process documentation personally
• Familiarity with process modelling tools (GBTEC BIC preferred; Visio acceptable)
• A lean, continuous improvement mindset and strong communication skills
If you also have the following, we’re especially interested in talking to you:
• Experience in lean mature environments, telecoms, or regulated/ISO settings.
You’ll be central to helping MBNL understand, simplify, and improve how work flows—enabling safer delivery, stronger governance, and better operational performance across the business.
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[jobTitle] => Senior Health & Safety Business Partner - GGS 14
[description] => Lead safety. Influence leaders. Protect people and communities.
The Senior Health & Safety Business Partner is a senior leadership role within MBNL’s Health, Safety & Environment (HSE) function, reporting to the Head of Health, Safety and Environment. Managing a team of Health & Safety Business Partners, this role is central to embedding MBNL’s vision of “Everyone Home Safe and Well Every Day” across a complex, multi stakeholder organisation.
You’ll act as a trusted advisor and change agent—bringing together operational insight, strategic oversight, and performance intelligence to identify, manage, and reduce health, safety, and environmental risk across MBNL’s activities.
Why this role matters:
As MBNL evolves its capabilities as an Infrastructure Manager, safety leadership is critical. This role ensures that health and safety is not owned by HSE alone, but embedded within the business, understood at the frontline, and governed at an enterprise level.
By providing strong direction and insight, you’ll help protect people, communities, and assets—while enabling safe delivery at scale and pace. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll oversee health and safety business partnering across MBNL, ensuring consistent, high quality advice and meaningful risk reduction. You’ll:
• Direct, coach, and develop a team of Health & Safety Business Partners
• Embed MBNL’s business partnering model and drive ownership of safety
• Partner with senior management to influence behaviour, capability, and accountability for risk
• Provide enterprise wide insight on safety risk, trends, and control effectiveness
• Own and maintain MBNL’s fatal and significant risk register
• Ensure assurance activity is risk based and delivers measurable improvement
• Oversee governance forums, working groups, and performance reporting
• Maintain ISO 45001 compliance and evolve HSE standards and processes
• Manage Health & Safety partnering for Estates & Asset Management
• Champion external best practice and translate it into practical, operational improvements
Who we’re looking for:
You’re a credible, influential safety leader with the confidence to operate at senior level and the ability to build strong relationships across a joint venture environment. You balance strategic thinking with operational realism and are passionate about developing others. You’ll have:
• A relevant health & safety qualification (e.g. NEBOSH Diploma)
• Experience managing and developing teams
• Proven ability to influence in complex, multi stakeholder environments.
• Strong coaching and relationship building capability
• Working towards, or already holds, relevant professional body status (e.g. IOSH).
• Experience maintaining ISO 45001 accreditation
• Background in construction, infrastructure, or asset based environments
If you also have the following, we’re especially interested in talking to you:
• Internal auditor training
You’ll be shaping how safety is led, owned, and lived at MBNL—protecting people today while building a stronger, safer organisation for the future.
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[jobTitle] => Infrastructure Intelligence Lead - GGS 12
[description] => Turn data into insight. Improve performance. Enable smarter infrastructure decisions.
The Infrastructure Intelligence Lead plays a critical role in delivering insight that improves the reliability, efficiency, and value of MBNL’s network infrastructure. Sitting within the Infrastructure directorate, this role uses data, analytics, and performance frameworks to provide a clear view of asset performance—supporting maintenance, investment, and operational decision making.
Working closely with Asset Management, Operations, and senior stakeholders, the role translates complex data into actionable insight that protects service, reduces risk, and drives continuous improvement.
Why this role matters:
MBNL’s ability to deliver high quality network performance depends on strong data, clear insight, and informed decision making. This role provides the evidence base that underpins performance improvement, risk management, and investment prioritisation.
By embedding consistent metrics, robust analytics, and clear reporting, this role helps MBNL operate more efficiently, respond proactively to risks, and maximise value from its infrastructure assets. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll lead performance insight and analytics across infrastructure, enabling better decisions and stronger operational outcomes. You’ll:
• Define, track, and evolve KPIs and KRIs across asset health, reliability, availability, safety, cost, and service performance
• Build dashboards and reports that translate complex data into clear, actionable insight for stakeholders
• Analyse trends, variances, and root causes, quantifying impact on cost, risk, and service outcomes
• Benchmark performance against internal targets and industry standards
• Source, integrate, and assure data from multiple systems, ensuring accuracy and integrity
• Develop repeatable analytics and reporting processes to support consistent insight
• Support asset and reliability programmes, including maintenance strategy and lifecycle optimisation
• Provide evidence to inform investment decisions and operational interventions
• Support governance processes, including performance reporting, assurance, and audit requirements
• Identify opportunities for automation, improved data quality, and continuous improvement
Who we’re looking for:
You’re a data driven professional with strong analytical capability and a focus on turning insight into practical outcomes. You’re comfortable working across technical and operational teams, communicating complex information clearly, and influencing decision making.
You’ll bring:
• Experience in performance analysis within infrastructure, operations, or asset intensive environments
• Strong data and analytics skills (Excel, SQL, and Power BI or similar tools)
• Understanding of asset management concepts, including reliability and lifecycle planning
• The ability to translate data into clear recommendations for operational and senior stakeholders
If you also have the following, we’re especially interested in talking to you:
• Experience with EAM/CMMS systems, IoT/telemetry data, ISO 55000 frameworks, or regulated sectors.
• Professional certifications: Data/BI (e.g., Microsoft Power BI/Data Analyst Associate), Reliability/Asset Management (e.g., IAM Certificate, CMRP), Project/Process (e.g., Lean Six Sigma)
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[jobTitle] => Reactive Maintenance Lead - GGS 11
[description] => REACTIVE MAINTENANCE LEAD
Be the decision point. Protect service. Drive accountability.
This role sits right at the centre of reactive maintenance where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead, you’ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated.
You won’t just keep the system moving you’ll make it better every day. By applying risk-based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you’ll help shift work from reactive to planned and reduce unnecessary spend.
Why this role matters
Reactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll blend operational leadership with process and automation thinking, acting as the gatekeeper and optimiser of reactive demand. You’ll:
Triage, Prioritisation & Allocation
• Triage all incoming reactive maintenance tickets, validating prioritisation based on risk, severity, and customer or service impact. blockers
• Control release of low-priority work using risk judgement, resource availability, and financial limits to protect SLAs and operational capacity.
• Allocate work to the right resolving agent our supplier, remediation teams, managed service providers, specialists, or third parties based on our obligations and issue type.
• Work with the Inspection & Maintenance supplier to define attributes that enable smarter bundling by geography and skill, reducing repeat visits and wasted effort.
Warranty, Quality & Programme Defect Control
• Review historic maintenance and capital works to identify applicable warranties, guarantees, and quality defects.
• Prevent avoidable reactive spend by routing work back to suppliers under defect liability.
• Track recurring defects and escalate to commercial, programme, or shareholder teams to drive accountability and resolution.
• Persistently manage suppliers to closure taking ownership until the right outcome is achieved.
Insight, Trends & Continuous Improvement
• Analyse failure trends and recurring issues, feeding insight into Infrastructure Management to influence planned maintenance strategies.
• Help shift demand from reactive to planned, improving long-term asset reliability.
• Provide trusted operational intelligence that supports smarter decisions across internal teams and third-party suppliers.
Workflow Optimisation & Automation
• Design and refine rules based logic for automated triage, warranty detection, allocation, and job bundling.
• Collaborate with digital teams to implement low-code/no-code workflows.
• Test, measure, and iterate reducing manual handling, error rates, and rework while building trust in automation.
Reporting & Performance
• Monitor and report on KPIs including triage accuracy, rework rates, defect recoveries, automation success, and resolution performance by supplier.
• Report the balance of allocated vs. unallocated work to support understanding of asset risk exposure.
• Challenge the status quo bringing external market insight and a “better every day” mindset to drive change.
Who we’re looking for:
You’re someone who thrives where operations, data, and judgement intersect. You’ll have:
• Strong experience in reactive maintenance, service operations, or workflow control within utilities, transport, infrastructure, or similarly complex environments.
• Confidence applying risk-based decision making in fast-moving, ambiguous situations.
• A solid understanding of contracts, warranties, defect liability, and supplier obligations and the persistence to enforce them.
• Analytical capability, you’re comfortable working with data, trends, and rules logic to inform decisions.
• A collaborative, trust-building style, paired with the courage to take ownership and drive change.
If you also have the following, we’re especially interested in talking to you:
• Experience with BMC Remedy, Site Tracker, or similar tools.
• IAM awareness
• Experience in a joint venture environment.
• ITIL awareness
If you put customers at the core, believe in purposeful collaboration, and want to build smarter systems not just manage volume we’d love to hear from you.
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