Our vision is to provide best-in-class mobile infrastructure services to our Shareholders and to help build Digital Britain. To deliver on this vision we need people with strong team working skills, who care passionately about our shareholders success, take personal responsibility in their work and who are able to communicate often complex thoughts and strategies clearly.
We’re always on the lookout for talented individuals who want to work at the cutting edge of mobile technology. We can offer an interesting and challenging career – where no two days are the same!
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[jobTitle] => Senior Commercial Manager
[description] => Drive value. Strengthen supplier partnerships. Enable commercial excellence.
The Senior Commercial Manager plays a key leadership role within MBNL’s Commercial directorate, responsible for managing a portfolio of strategic suppliers and leading a team of commercial professionals. Working closely with business, project, supplier, and shareholder stakeholders, the role ensures strong commercial governance, maximises value from supplier relationships, and supports MBNL’s objective of delivering the best network experience at the lowest cost. Through effective contract management, supplier performance oversight, and commercial leadership, the role helps protect MBNL’s interests while driving efficiency and continuous improvement.
Why this role matters:
Strong commercial management is critical to MBNL’s ability to deliver value for shareholders, control costs, manage risk, and ensure supplier performance. This role provides leadership across the full supplier lifecycle, from supplier selection and contracting through to in life management and exit, ensuring contracts deliver the required outcomes while maintaining strong governance and compliance.
This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- Lead the commercial management of a defined supplier portfolio and associated supplier strategy
- Ensure all commercial activities comply with MBNL policies, governance, and approval processes
- Lead supplier sourcing, tendering, evaluation, and contract award activities
- Negotiate framework agreements, contract variations, and commercial terms
- Identify opportunities for cost reduction, value creation, and commercial optimisation
- Manage supplier performance against contractual obligations and KPIs
- Develop commercial reports, business cases, negotiation strategies, and risk assessments
- Lead contract governance activities and support resolution of contractual disputes
- Work closely with project, technical, and operational teams to maximise supplier value and performance
- Influence key stakeholders, including shareholders, and present recommendations at governance forums
- Support audits and maintain accurate contract and supplier records within MBNL systems
- Lead, coach, and develop team members to build commercial capability and performance
- Promote continuous improvement and commercial best practice across MBNL
Who we’re looking for:
- Significant experience negotiating complex framework and supplier contracts
- Strong supplier and contract management experience within a commercial environment
- Good understanding of contract law and commercial risk management
- Experience managing commercial teams and developing people
- Strong stakeholder management and influencing skills
- Experience delivering commercial outcomes in complex, multi supplier environments
- Strong analytical, negotiation, and problem solving capability
- Ability to manage competing priorities and deliver results within tight timescales
- Commercial experience within IT, Enterprise Technology, or Corporate IT Services environments
If you also have the following, we’d especially like to hear from you:
- MCIPS, LLB, or other relevant professional qualifications
- Experience working within a joint venture or multi stakeholder organisation
- Experience supporting complex IT outsourcing or managed service environments
- Experience driving supplier transformation, efficiency, or cost saving programmes
Drive delivery. Assure quality. Keep MBNL’s infrastructure safe, compliant and performing.
The Inspection & Maintenance Delivery Manager plays a key role within MBNL’s Operational Services function, managing the end-to-end delivery of planned inspection and maintenance activity across MBNL’s passive infrastructure estate.
Reporting to the Senior Infrastructure Inspection and Maintenance Manager, you will manage approximately 50% of the planned inspection and maintenance programme, working closely with suppliers to ensure work is delivered safely, efficiently, on time and to the required standards.
Why this role matters
Inspection and maintenance are critical to ensuring MBNL’s infrastructure remains safe, compliant and fit for purpose. The quality of inspection data and maintenance activity also provides the insight needed to identify risks, improve performance and shape future infrastructure management strategies.
This role combines delivery management, supplier assurance, Health & Safety, quality and continuous improvement, with the opportunity to make a direct impact on the performance and efficiency of MBNL’s infrastructure estate.
This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do
- Manage the delivery of planned inspection and maintenance activity across MBNL’s passive infrastructure, ensuring work is completed safely, on time, within budget and to the required quality standards.
- Manage and challenge suppliers against KPIs, contractual requirements, MBNL standards, Health & Safety policies and relevant legislation, resolving issues and removing delivery blockers.
- Ensure accurate inspection data and evidence is captured and used to support operational decisions, future maintenance planning and infrastructure strategy.
- Drive continuous improvement with suppliers and internal teams, identifying opportunities to improve service quality, efficiency and cost.
- Respond effectively to changing priorities and urgent requirements, including dynamic events such as storm response.
- Represent MBNL in supplier governance forums and provide clear updates and recommendations to senior stakeholders.
- Use market insight, operational data and industry best practice to challenge the status quo and improve the inspection and maintenance service.
Who we’re looking for
- Experience managing significant-volume delivery through third-party suppliers or service providers.
- Experience within infrastructure asset management, construction, engineering, telecommunications or a similar operational environment.
- Strong understanding of Health & Safety within infrastructure or construction environments, including working safely at height and CDM requirements.
- Strong supplier management, communication, influencing and negotiation skills.
- Experience managing delivery against budgets, KPIs, governance processes and quality standards.
- Strong problem-solving skills and the ability to manage competing priorities and respond quickly to changing circumstances.
- Ability to use data and operational insight to identify risks, improve performance and support future planning.
If you also have the following, we’d especially like to hear from you
- Knowledge of infrastructure inspection and maintenance programmes and Site Access processes.
- Experience with Operations or Service Management processes such as ITIL.
- Knowledge of MEICA engineering or infrastructure systems.
- Experience using Remedy, Sitetracker or similar infrastructure management tools.
- Experience working in regulated, safety-critical or complex infrastructure environments.
Shape technology strategy. Enable business outcomes. Drive architectural excellence.
The IT Architect plays a key role within MBNL’s Technology and Information function, providing architectural oversight across technology domains, services, programmes, and change initiatives. Working under the direction of the Lead Enterprise Architect, the role helps ensure technology solutions are secure, scalable, interoperable, cost effective, appropriately governed, and aligned with MBNL’s business strategy, operating model, and long term digital ambitions. Working across stakeholders, suppliers, and delivery teams, the role bridges strategic architecture and practical delivery to support business transformation and achieve operational excellence.
Why this role matters;
Technology underpins every aspect of MBNL’s operations, from supporting internal users to enabling critical services for EE/BT and VodafoneThree. This role helps ensure technology investments are aligned to business objectives, reducing complexity, managing risk, and supporting sustainable growth. By providing architectural authority and technical leadership, the role enables informed decision making, innovation, and long term value creation. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Collaborate with business stakeholders, IT teams, and suppliers to align technology solutions to business goals
• Support the development and evolution of enterprise architecture across business, application, data, and technology domains
• Support technology strategy, portfolio planning, roadmaps, and investment decisions through architectural insight and understanding of industry frameworks
• Develop and maintain architecture principles, standards, policies, and governance frameworks
• Provide architecture assurance and challenge solution designs to ensure alignment with enterprise standards
• Apply security, resilience, integration, data governance, and privacy principles throughout solution designs
• Support architecture governance forums and provide recommendations on risks, trade offs, and opportunities
• Review and question supplier architecture deliverables and design quality
• Monitor emerging technologies and best practices and recommend innovation opportunities that deliver business value
• Support the definition of supplier contracts and the management of suppliers in-life
• Work with Cyber-Security, Data, Digital Enablement, Operations, and Delivery teams to turn business demand into effective technology change
• Promote best practice, continuous improvement, and alignment to MBNL’s enterprise architecture vision
Who we’re looking for;
• Experience in enterprise, solution, or technology architecture roles
• Strong understanding of architecture frameworks industry best-practices and common architecture principles
• Knowledge of cloud platforms, integration architectures, APIs, data platforms, and modern technology patterns
• Experience working across business, application, data, and technology domains
• Ability to assess technology options, risks, costs, and business value
• Strong stakeholder engagement and influencing skills, including presenting to senior audiences
• Experience working with suppliers and outsourced delivery partners
• Strong analytical, strategic thinking, and problem solving skills
• Ability to communicate complex technical concepts in clear business terms
• Experience in technical governance or compliance
If you also have the following, we’d especially like to hear from you;
• Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent
• Cloud architecture certifications (AWS, Azure, Google Cloud)
• ITIL, CISSP, ISSAP, or other security and service management qualifications
• Experience in telecommunications, OSS/BSS, infrastructure management, or network operations
• Experience within joint venture, regulated, safety critical, or multi supplier environments
• Experience supporting long term outsourcing and strategic supplier partnerships
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The IT Fulfilment Administrator plays a key role within MBNL’s Technology & Information function, supporting the delivery and administration of IT services across the organisation. Working closely with MBNL colleagues, suppliers, and service partners, the role ensures users have timely access to approved systems and tools while supporting licence management, onboarding activities, reporting, and operational governance across Corporate and Enterprise IT services.
Why this role matters;
Reliable access to systems, applications, and data is fundamental to MBNL’s ability to operate efficiently and safely. This role helps ensure that employees, partners, and suppliers have access to the right tools at the right time, while maintaining security, governance, and operational control. By supporting IT service fulfilment and digital transformation activities, the role contributes directly to the effectiveness of MBNL’s technology environment. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Facilitate user access to Corporate and Enterprise IT systems and tools
• Support onboarding activities for employees, partners, suppliers, and external organisations
• Provide guidance and support for accessing approved IT applications and services
• Monitor software licence utilisation across Microsoft 365, Azure, Sitetracker, and other platforms
• Support forecasting, procurement, and management of software licences and IT tools
• Assist with managing access to documents, systems, and data to maintain security compliance
• Support maintenance of the IT Operational Risk Register
• Produce and enhance reports, spreadsheets, and management information
• Work closely with business stakeholders to ensure appropriate access controls are maintained
• Support document management, planning activities, and updates to key operational artefacts
• Identify opportunities for continuous improvement across IT fulfilment processes and services
Who we’re looking for;
• Degree level education or equivalent professional experience
• Good working knowledge of Microsoft Office applications and Copilot
• Strong organisational and administrative skills
• Ability to work accurately across multiple tasks and priorities
• Strong communication and stakeholder engagement skills
• A proactive, self motivated approach with an inquisitive mindset
• Ability to analyse information and develop clear reporting outputs
• Interest in technology, processes, and continuous improvement
If you also have the following, we’d especially like to hear from you;
• Experience supporting IT service delivery or system administration activities
• Experience with licence management, software asset management, or IT governance processes
• Interest or experience in cyber security
• Experience supporting digital transformation or technology change initiatives
[vacancyReference] => PERM003185ML [tsApproved] => 31-Jul-2026 [vacancyID] => 3185 [clientID] => 2 [clientName] => MBNL [location] => Reading [directorate] => Commercial, IT & Digital Enablement [businessArea] => [businessSection] => [campaignName] => New Permanent [uuid] => f290f40a-f926-4666-8d78-5d0cbbd4cf20 ) [4] => stdClass Object ( [jobTitle] => Senior Design Manager - Regulation, Audit & Governance - GGS 13 [description] =>Enable compliance. Embed best practice. Strengthen building safety across mobile infrastructure.
The Senior Design Manager, Regulation, Audit & Governance plays a key role within MBNL’s Legal, Governance & Operational Excellence directorate, supporting the implementation and continual improvement of MBNL’s building safety, fire safety, and regulatory compliance framework. Working closely with and reporting to the Architect & Senior Manager – Regulation, Audit & Governance, the role ensures that building safety requirements are effectively interpreted, communicated, and embedded across MBNL’s mobile telecommunications infrastructure portfolio.
Why this role matters;
The Building Safety Act 2022 and wider regulatory landscape are transforming how infrastructure is designed, deployed, and managed. This role helps ensure MBNL meets its statutory obligations while providing practical guidance that enables safe, compliant, and efficient delivery across the network estate. By combining technical expertise, regulatory understanding, and stakeholder engagement, the role supports both compliance and operational excellence. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Support the interpretation and application of the Building Safety Act 2022, Building Regulations, fire safety legislation, and associated guidance across MBNL’s infrastructure portfolio
• Assist in assessing how building safety and regulatory requirements apply to mobile infrastructure projects, particularly rooftop and complex sites
• Develop and maintain guidance, policies, standards, process maps, and regulatory documentation
• Ensure documentation is practical, auditable, regulator ready, and aligned with industry best practice
• Coordinate input from stakeholders, suppliers, and subject matter experts to develop effective compliance frameworks
• Provide technical support on the interaction between mobile infrastructure and host buildings, including structural, fire safety, access, and building services considerations
• Support design reviews, risk assessments, governance activities, and compliance assurance processes
• Communicate complex regulatory requirements clearly to internal and external stakeholders
• Develop and deliver training, workshops, and communications to support adoption of new requirements
• Support engagement with industry bodies, regulators, and external partners where required
• Monitor emerging legislation, guidance, and industry developments to drive continuous improvement
Who we’re looking for;
• Knowledge of building regulations and CDM Principal Designer roles and responsibilities.
• Experience interpreting, applying, or managing building compliance with legislation, regulations, standards, or governance requirements
• Experience or capability of authoring technical, regulatory, policy, or governance documentation to a high professional standard. For example, construction project tender quality question responses or specification writing.
• Ability to understand and apply complex legislation, standards, and guidance
• Strong stakeholder engagement, communication, and influencing skills
• Ability to translate regulatory requirements into practical business processes and controls
• Strong analytical and problem solving capability
• Either existing knowledge of building safety legislation or the capability and commitment to develop expertise quickly
• Experience working in one of the following fields: architecture, infrastructure management, construction, engineering, property, safety, or regulatory environments
If you also have the following, we’d especially like to hear from you;
• Experience working within a joint venture or multi stakeholder environment
• Membership of, or working towards membership of, a relevant professional body
• A qualification in architecture, building safety, fire safety, construction, engineering, building control, surveying, or a related discipline
[vacancyReference] => PERM003228ML [tsApproved] => 16-Jul-2026 [vacancyID] => 3228 [clientID] => 2 [clientName] => MBNL [location] => Reading [directorate] => Legal, Governance & Operational Excellence [businessArea] => [businessSection] => [campaignName] => New Permanent [uuid] => 7d8e5070-7f5c-49e2-b59c-e20278aaf1b4 ) [5] => stdClass Object ( [jobTitle] => Governance Co-Ordinator - GGS 11 [description] =>Coordinate governance. Maintain control. Enable effective infrastructure delivery.
The Governance Coordinator plays a key role within MBNL’s Infrastructure & Estates directorate, supporting the governance, coordination, and administration of site infrastructure activities across MBNL and its shareholders. Working across Strategic Asset Management (SAM), Stanley Agreement governance, and Inspection & Maintenance (I&M) activities, the role ensures data integrity, process compliance, and effective stakeholder engagement to support network deployment and operational performance.
Why this role matters;
Strong governance and accurate data management are essential to ensuring infrastructure projects and operational activities are delivered efficiently and in line with agreed processes. This role provides the coordination, reporting, and oversight required to support effective decision-making, maintain process compliance, and drive continuous improvement across MBNL and shareholder programmes. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Manage and analyse data relating to shareholder demand, Strategic Asset Management, and Inspection & Maintenance activities
• Assess requests against agreed governance requirements and communicate outcomes to stakeholders
• Produce regular and ad hoc reports to support decision-making and operational delivery
• Monitor and maintain data accuracy, integrity, and process compliance
• Prepare agendas, reports, and supporting materials for governance meetings and forums
• Maintain engagement with MBNL teams, shareholders, suppliers, and external stakeholders
• Support the administration of Joint Venture Agreements[JC1.1], SAM, and I&M governance processes
• Identify and escalate out-of-process activity, supporting timely resolution
• Contribute to process improvement initiatives to enhance efficiency and cross-functional collaboration
• Support integrated planning activities and deputise for Site Governance Managers when required
Who we’re looking for;
• Strong data management, reporting, and analytical skills
• Advanced Excel capability including v-lookups, pivots and formulas as well as confidence working with complex datasets[JC2.1]
• Ability to build effective working relationships across multiple stakeholder groups
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities and work effectively in a governance-focused environment
• Strong communication and coordination skills
If you also have the following, we’d especially like to hear from you;
• Experience using MBNL Site Tracker and Remedy
• Experience working within telecommunications, infrastructure, or asset management environments
• Exposure to governance, planning, or operational support functions
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Be the decision point. Protect service. Drive accountability.
This role sits right at the centre of reactive maintenance where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead, you’ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated.
You won’t just keep the system moving you’ll make it better every day. By applying risk-based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you’ll help shift work from reactive to planned and reduce unnecessary spend.
Why this role matters
Reactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll blend operational leadership with process and automation thinking, acting as the gatekeeper and optimiser of reactive demand. You’ll:
Triage, Prioritisation & Allocation
• Triage all incoming reactive maintenance tickets, validating prioritisation based on risk, severity, and customer or service impact. blockers
• Control release of low-priority work using risk judgement, resource availability, and financial limits to protect SLAs and operational capacity.
• Allocate work to the right resolving agent our supplier, remediation teams, managed service providers, specialists, or third parties based on our obligations and issue type.
• Work with the Inspection & Maintenance supplier to define attributes that enable smarter bundling by geography and skill, reducing repeat visits and wasted effort.
Warranty, Quality & Programme Defect Control
• Review historic maintenance and capital works to identify applicable warranties, guarantees, and quality defects.
• Prevent avoidable reactive spend by routing work back to suppliers under defect liability.
• Track recurring defects and escalate to commercial, programme, or shareholder teams to drive accountability and resolution.
• Persistently manage suppliers to closure taking ownership until the right outcome is achieved.
Insight, Trends & Continuous Improvement
• Analyse failure trends and recurring issues, feeding insight into Infrastructure Management to influence planned maintenance strategies.
• Help shift demand from reactive to planned, improving long-term asset reliability.
• Provide trusted operational intelligence that supports smarter decisions across internal teams and third-party suppliers.
Workflow Optimisation & Automation
• Design and refine rules based logic for automated triage, warranty detection, allocation, and job bundling.
• Collaborate with digital teams to implement low-code/no-code workflows.
• Test, measure, and iterate reducing manual handling, error rates, and rework while building trust in automation.
Reporting & Performance
• Monitor and report on KPIs including triage accuracy, rework rates, defect recoveries, automation success, and resolution performance by supplier.
• Report the balance of allocated vs. unallocated work to support understanding of asset risk exposure.
• Challenge the status quo bringing external market insight and a “better every day” mindset to drive change.
Who we’re looking for:
You’re someone who thrives where operations, data, and judgement intersect. You’ll have:
• Strong experience in reactive maintenance, service operations, or workflow control within utilities, transport, infrastructure, or similarly complex environments.
• Confidence applying risk-based decision making in fast-moving, ambiguous situations.
• A solid understanding of contracts, warranties, defect liability, and supplier obligations and the persistence to enforce them.
• Analytical capability, you’re comfortable working with data, trends, and rules logic to inform decisions.
• A collaborative, trust-building style, paired with the courage to take ownership and drive change.
If you also have the following, we’re especially interested in talking to you:
• Experience with BMC Remedy, Site Tracker, or similar tools.
• IAM awareness
• Experience in a joint venture environment.
• ITIL awareness
If you put customers at the core, believe in purposeful collaboration, and want to build smarter systems not just manage volume we’d love to hear from you.
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