By Juliette Wallace, Property Director

Welcome to your summer edition of MBNL InSite. 

There’s a lot going on this summer! We’ve already had the long weekend to celebrate the Queen’s Platinum Jubilee, and June provided opportunities to applaud all things Pride, together with the traditional sporting events of Royal Ascot and Wimbledon. Whatever your plans for the remainder of the summer, whether staying here in the UK or venturing abroad, I hope you have an enjoyable time.

Summer is typically a very busy period for our networks as demand for mobile services (especially data) surges when many people go on holiday. As well as enabling people to go about their daily business online, mobile connectivity also helps to keep people safe and provides them with the peace of mind they need while travelling, be it a picnic in the local park or a hiking trip in one of the National Parks. With much of our leisure time being managed by various on-line tools and apps, having access to mobile services makes a significant difference for many of us when away from home. For the time spent remaining at work during the summer, excellent connectivity continues to enable you to find that all-important work-life balance.

My operational colleagues will be working throughout the summer to deliver the best network performance, keeping EE and Three’s customers connected. As ever, it is vital we continue to have your full support to enable access to our telecoms infrastructure to carry out essential maintenance, repairs and upgrade works on our networks. Please let us know of any changes to your access arrangements during the summer period by contacting Again, a huge thank you for supporting us with this.

This summer edition of MBNL InSite brings to you an update on how EE and Three are helping to bridge the digital divide in the UK through the Shared Rural Network programme. Improved rural mobile coverage can provide a lifeline to people who live or work in the more remote areas of the country. Talking of lifesaving, read our “5G Experience” series article to learn about the telecoms industry’s vital role behind all 999 calls and how 5G will further support the emergency services in their work to save lives. I’m also pleased to share with you some of the Government’s latest actions relating to the telecoms industry – our Town & Country Planning Team outlines the key changes in the new Planning Laws for telecoms infrastructure deployment that have recently come into effect in England; and our Landlord Relationship Lead talks about how MBNL has been working with the Government’s Department of Culture, Media & Sport (DCMS) to promote best communication practice among the industry and site provider community. Living up to our commitment to positively engage with all our site providers, MBNL has recently created a series of short videos to provide some key information about site surveys and answers to the most asked questions. You can find the links to view the videos towards the end of the newsletter.

I hope you find this issue of MBNL InSite both informative and interesting. Have a great summer!

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