MBNL manages the telecommunications infrastructure of EE and Three, two of the UK’s leading mobile operators

In line with the Government’s advice regarding social distancing to combat the coronavirus outbreak, it is of paramount importance that people of all ages and from all walks of life have uninterrupted access to mobile connectivity for:

  • 999 emergency & medical services
  • Online learning amid potential school closures
  • Working from home & remote working
  • Staying in touch with family, friends, and the outside world

How can you help?

Now, more than ever, we need to work together with all our site providers in the national interest to ensure that the UK’s mobile networks can meet this unprecedented capacity demand. To that end, we need your help in making sure a contingency plan is in place that continues to facilitate site access to the telecommunications apparatus. This is vital in enabling us to rapidly carry out repairs to any service-affecting faults, as well as continuing our scheduled capacity upgrades which are crucial for overcoming the growing strain on the networks amid Government advice regarding self-isolation and social distancing. Engineers from our network partners must also be able to access sites quickly to carry out critical repairs that may be necessary to maintain access to the mobile networks for all users. Please be assured that we and our partners are taking stringent measures to ensure the health and safety of both your and our workforce as well as the public.

As a result of the ongoing outbreak, it is expected many sites will have more staff working remotely.  Please ensure you tell us of any changes or additions to your “call out” procedure, and also take any measures necessary to ensure that it can be used at all times.  If you don’t have a procedure like this, we would like to request that you establish one and would be happy to support you in doing so.  You can contact us by emailing site.access@mbnl.co.uk stating the premise name and postcode in the subject heading.

The Telecommunications Code of Practice is available here which highlights how Operators and Landlords should work together.

For latest Government updates regarding coronavirus, please check here.

MBNL is working hard with EE, Three and our suppliers to safeguard the nation’s wellbeing and livelihoods.  We will continue to monitor the latest Government advice and keep you informed. We appeal to you for your continued support to work with us to help everyone in this country to ride out this crisis.

Thank you.