Summer is back on!  With the lifting of most COVID restrictions and the reopening of the country expected this month, many of us would be keenly looking forward to a long-awaited break this summer.  After all, we have made it through half of another challenging year, it’s about time people had some time off to refresh and recharge.

Whether you are planning to go on a holiday abroad or just a short staycation,  please be reminded that our operational colleagues will still need access to the telecoms apparatus at your property to carry out essential maintenance/upgrade works and critical repairs to our networks during the summer holiday period.  Please tell us of any changes to your “call out” procedure and take any measures necessary to ensure that it can be used at all times.  If you don’t have a procedure like this, we would request that you establish one and would be happy to support you in doing so.

As ever, your full support is vital to helping us keep our networks accessible for tens of millions of mobile users across the country.  In return, we are committed to listening to our site providers and taking your comments seriously.  We welcome all feedback, because it gives us critical information to enable us to better understand any issues, where improvements can be made, and importantly to ensure the processes in place for access are working as they should.

How to contact us: 

  • For site access related enquiries/issues, please email stating the premise name and postcode in the subject heading.
  • If you have any questions concerning our apparatus at your property, please contact our operational team at 01189024222 (option 2).

Stay up to date on the Government’s latest COVID-19 guidance

Thank you for your continued support.  Have a great summer!