The Covid-19 lockdown has seen record surge in voice and video calls throughout the UK when stay-at-home people make more and longer calls to loved ones, the NHS, for work and takeaways

Firstly, we hope this finds you well, and that you and your loved ones are keeping safe. As one of MBNL’s valued site providers, we want to express our gratitude for your continued support in facilitating access to our telecommunications apparatus throughout this challenging period. By working together, this has enabled us to keep the UK’s mobile networks running to support the new way of life under lockdown.

During the past two months, your willingness to work with us has enabled us to repair urgent service-affecting faults and carry out essential capacity upgrade works so we could deliver the much-needed resilient network performance during these testing times. Throughout this period, we have ensured the safety of our site providers and everyone on site with stringent adherence to all Government guidelines with regard to Covid-19, including the use of personal protective equipment by our key workers, as well as scheduling site visits at times that work best for you whenever possible, in order to minimise the impact on your daily routine.

As the country begins a gradual relaxation of the lockdown restrictions, our priority remains to maintain reliable and high-quality mobile connectivity for the tens of millions of EE and Three customers in the UK. As you would expect, we will continue to put the health and safety of our employees, partners, the general public, and not least yourself at the forefront of all that we do.

Your support is vital to the nation’s recovery

Please continue to keep us updated on your arrangements to facilitate access to the telecommunications apparatus, particularly any changes arising out of the easing of the lockdown measures. This information is vital for us to be able to implement crucial network repair and upgrade works in order to support the country to get back to normal life.

Please email (stating the premise name and postcode in the subject heading) to tell us of any changes to your “call out” procedure. We would also like to remind you that we require the ability to obtain the same level of access on public holidays, for instance, the upcoming Spring bank holiday on 25th May.

We will continue to monitor the latest Government advice and keep you informed as the situation evolves. We thank you for your continued support to work with us to keep the UK connected as we navigate this uncharted route to recovery together. Thank you and stay safe.