Service Performance Assurance Manager

Job ID





Service Performance Assurance Manager 

The Role:

Reporting to the Senior Network & Service Performance Manager, you will be responsible for managing all aspects of service performance as well as managing the delivery of Service Performance by the supplier and ensuring all agreed business outcome and contractual obligations are being met

What you can expect to be doing:

Support the shareholders (EE/BT and Three) with assurance of Network Technical KPIs
Act as the Customer interface to the Supplier on Network Performance analysis
Based on data analysis, shareholder feedback on customer experience (direct or indirect) or industry knowledge, drive behaviours within Supplier and Identify opportunities for Continuous Improvement in Network Performance Technical KPIs
Identify Network and Business Risks from the function, and raise into appropriate forum
Act as Network Performance SME
Work collaboratively with Shareholder Performance Teams managing the interlock with, and any impact between, Foundation and Unilateral Work Packages on the Network KPIs
Work collaboratively with the Shareholders to assess supplier performance and manage any mitigation requests

What we are looking for:

Must have a deep knowledge of RAN performance and optimisation
Experience of managing a service, KPI’s
Know what the risks are in the network and challenges
Telecoms experience

Who we are:

MBNL is fully committed to equality of opportunity and diversity. We warmly welcome applications from all suitably qualified candidates, regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, paternity, disability, or age.

We are happy to consider flexible working arrangements, and we already strive to achieve the right balance for our people through remote working. We want to support you to build your career without sacrificing your personal priorities, our flexible working arrangements are designed to help you to achieve a lifestyle balance.

All applications will be considered solely on merit.

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