stdClass Object
(
    [error] => 
    [kickUser] => 
    [errorDescription] => 
    [errorDescriptionShort] => 
    [errorType] => 0
    [errorMessage] => 
    [vacancyReference] => PERM002826ML
    [description] => 
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Senior Operations Solution Lead will work with the Head of Service Operations to deliver the changes required to ensure an effective service operations function to support the future priorities for MBNL as we transition to an infrastructure manager. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you will do:
• Define, lead, proactively manage and successfully deliver a complex change programme for the Service Operations function to achieve agreed business outcomes and performance targets.
• Own and continuously improve the strategies, methodologies, systems, processes, controls and capabilities required to manage the changes including all related forums, communications and governance control points.
• Establish and maintain the alignment of the change programme to shareholder requirements, agreed business outcomes and performance targets.
• Analyse current operational processes and workflows and identify areas for improvement.
• Design, implement, and monitor process improvements to optimise efficiency.
• Spearhead and manage change initiatives to support operational improvements, ensuring buy-in across the organisation.
• Proactively manage interdependencies, risks and issues and initiate corrective action, recovery plans and intervention to achieve successful delivery of the change programme.
• Implement best practices such as Lean, Six Sigma, or other methodologies to drive improvement initiatives.
What we are looking for:
• Significant and extensive experience of forming, shaping, initiating, directing and managing end to end delivery of change in a dynamic, fast paced environment.
• A background of managing virtual teams and key partners to deliver highly complex programmes to agreed business outcomes and performance targets.
• A demonstrable record of bringing industry best practice into an organisation and using this to drive continuous improvement.
• Significant experience of process development, optimisation and continuous improvement.
• Excellent communication and interpersonal skills to effectively engage and influence at all levels
• A proven track record in creating positive climates, articulating a vision, managing change and inspiring people.
• An ability to build positive relationships and an understanding of organisational politics.
• Strong logical and problem-solving skills to identify potential risks and develop appropriate solutions.
Nice to have:
• Experience in an industry related field
• Telecoms experience
• Recognised programme / project management qualifications
• Experience of working in or with a Joint Venture organisation.
• Lean Six Sigma or other process improvement certifications
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their 
    [uuid] => e56129f2-ba15-490c-a4d9-b6b86156e0ad
    [vacancyID] => 2826
    [location] => Reading
    [enabled] => 1
    [withdrawn] => 
    [closed] => 
    [vacancyStatus] => 100
    [tsCreated] => 8-Nov-2024
    [tsApproved] => 21-Nov-2024
    [requirements] => 
• Significant and extensive experience of forming, shaping, initiating, leading and managing end to end delivery of change in a dynamic, fast paced and challenging environment.  
• Significant experience of leading virtual teams and key partners to deliver highly complex programmes to agreed business outcomes and performance targets. 
• A proven track record of bringing industry best practice into an organisation and using this to drive continuous improvement. 
• Significant experience of process development, optimisation and continuous improvement. 
• Excellent communication and interpersonal skills to effectively engage and influence stakeholders at all levels 
• A proven track record in leadership, creating positive climates, articulating a vision, managing change and inspiring people. 
• Experience coaching and developing people to be their best. 
• An ability to build positive relationships and an understanding of organisational politics.  An ability to use these to socialise and influence stakeholders. 
• Strong analytical and problem-solving skills to identify potential risks and develop appropriate solutions.
    [businessArea] => 
    [businessSection] => 
    [jobTitle] => Senior Operations Solutions Lead - 6 month contract or internal secondment
    [vacancyType] => 2
    [clientID] => 2
    [clientName] => MBNL
    [directorate] => 
    [customVacancyFields] => Array
        (
            [0] => stdClass Object
                (
                    [name] => UniqueResourceReference
                    [displayName] => MBNL IFS Number
                    [type] => text
                    [helpText] => If PAYE headcount cover for less than 6 months - type N/A
                    [order] => 19
                    [compulsory] => 
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => 
                )

            [1] => stdClass Object
                (
                    [name] => AdditionalInfo
                    [displayName] => Additional Info
                    [type] => textarea
                    [helpText] => Please use this field to identify if there are any special arrangements for this role - eg security clearance, on-call rota, specific hours.
                    [order] => 70
                    [compulsory] => 
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => 
                )

            [2] => stdClass Object
                (
                    [name] => PersonName
                    [displayName] => If Backfill/Extension - Person Name
                    [type] => text
                    [helpText] => If none, type N/A
                    [order] => 38
                    [compulsory] => 1
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => N/A
                )

            [3] => stdClass Object
                (
                    [name] => ReportsInto
                    [displayName] => Reports into
                    [type] => text
                    [helpText] => 
                    [order] => 60
                    [compulsory] => 1
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => Rosie Moss
                )

            [4] => stdClass Object
                (
                    [name] => ProjectResourceProjectCode
                    [displayName] => For Project resource, please indicate project code
                    [type] => text
                    [helpText] => 
                    [order] => 66
                    [compulsory] => 
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => 
                )

            [5] => stdClass Object
                (
                    [name] => Grade
                    [displayName] => Grade
                    [type] => select
                    [helpText] => Please ensure that you have a confirmed grade for this role from the people team.
                    [order] => 40
                    [compulsory] => 1
                    [selectOptions] => stdClass Object
                        (
                            [GGS8] => GGS8
                            [GGS9] => GGS9
                            [GGS10] => GGS10
                            [GGS11] => GGS11
                            [GGS12] => GGS12
                            [GGS13] => GGS13
                            [GGS14] => GGS14
                            [GGS15] => GGS15
                            [GGS16] => GGS16
                            [ContractPosition] => Contract Position
                        )

                    [readOnly] => 
                    [value] => GGS14
                )

            [6] => stdClass Object
                (
                    [name] => BudgetSource
                    [displayName] => Budget Source
                    [type] => select
                    [helpText] => 
                    [order] => 65
                    [compulsory] => 1
                    [selectOptions] => stdClass Object
                        (
                            [New Demand (MBNL AOP) - Functional Organisation Opex] => New Demand (MBNL AOP) - Functional Organisation Opex
                            [New Demand (MBNL AOP) - MBNL Project] => New Demand (MBNL AOP) - MBNL Project
                            [New Demand (MBNL AOP) - EE Unilateral Project] => New Demand (MBNL AOP) - EE Unilateral Project
                            [New Demand (MBNL AOP) - H3G Unilateral Project] => New Demand (MBNL AOP) - H3G Unilateral Project
                            [New Demand (EE) - Functional Organisation Opex] => New Demand (EE) - Functional Organisation Opex
                            [New Demand (EE) - MBNL Project] => New Demand (EE) - MBNL Project
                            [New Demand (EE) - EE Unilateral Project] => New Demand (EE) - EE Unilateral Project
                            [New demand (H3G Unilateral) - Functional Organisation Opex] => New demand (H3G Unilateral) - Functional Organisation Opex
                            [New demand (H3G Unilateral) - MBNL Project] => New demand (H3G Unilateral) - MBNL Project
                            [New demand (H3G Unilateral) - H3G Unilateral Project] => New demand (H3G Unilateral) - H3G Unilateral Project
                            [Not in 5 year plan] => Not in 5 year plan
                        )

                    [readOnly] => 
                    [value] => New Demand (MBNL AOP) - Functional Organisation Opex
                )

            [7] => stdClass Object
                (
                    [name] => EmploymentType
                    [displayName] => Employment Type
                    [type] => select
                    [helpText] => Please select 
                    [order] => 11
                    [compulsory] => 1
                    [selectOptions] => stdClass Object
                        (
                            [Employee] => Employee
                            [FixedTermEmployee] => Fixed Term Employee
                        )

                    [readOnly] => 
                    [value] => FixedTermEmployee
                )

            [8] => stdClass Object
                (
                    [name] => Reason
                    [displayName] => What avenues have you explored as rather than extending/creating a new role
                    [type] => textarea
                    [helpText] => Can you distribute the work within the team? Volume increase? FDR? Is this role compensating for a supplier?
                    [order] => 7
                    [compulsory] => 1
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => Discussed utilising strong performers from other teams, however no obvious candidates and a number of other areas also resource constrained with volume of current transformation projects.  
                )

            [9] => stdClass Object
                (
                    [name] => WorkingHours
                    [displayName] => Working Hours
                    [type] => select
                    [helpText] => Please select Full time if you are unsure
                    [order] => 50
                    [compulsory] => 1
                    [selectOptions] => stdClass Object
                        (
                            [FullTime] => Full Time
                            [PartTime] => Part Time
                        )

                    [readOnly] => 
                    [value] => FullTime
                )

            [10] => stdClass Object
                (
                    [name] => Tenure
                    [displayName] => Tenure (Fixed Term)
                    [type] => select
                    [helpText] => If this role is on a fixed term basis please identify the length of tenure.
                    [order] => 51
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [NA] => Not relevant
                            [3MO] => 3 Months
                            [6MO] => 6 Months
                            [9MO] => 9 Months
                            [12MO] => 12 Months
                            [18MO] => 18 Months
                            [23MO] => 23 Months
                        )

                    [readOnly] => 
                    [value] => 6MO
                )

            [11] => stdClass Object
                (
                    [name] => Deliverables
                    [displayName] => Actual deliverables expected from this role. Comparison to others in the team
                    [type] => textarea
                    [helpText] => Actual numbers / or services being delivered. Can this be de-prioritised for now? Impact of not hiring?
                    [order] => 8
                    [compulsory] => 1
                    [selectOptions] => 
                    [readOnly] => 
                    [value] => This individual will be required to support in setting the future strategy and work across the team and directorates to identify and deliver the changes required. 
                )

            [12] => stdClass Object
                (
                    [name] => Within5YearPlanBudget
                    [displayName] => Within latest 5-year plan budget
                    [type] => select
                    [helpText] => 
                    [order] => 63
                    [compulsory] => 1
                    [selectOptions] => stdClass Object
                        (
                            [Yes] => Yes
                            [No] => No
                        )

                    [readOnly] => 
                    [value] => No
                )

        )

    [applicationFormFields] => Array
        (
            [0] => stdClass Object
                (
                    [name] => FirstName
                    [displayName] => First name
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 1
                    [selectOptions] => 
                )

            [1] => stdClass Object
                (
                    [name] => Surname
                    [displayName] => Surname/ family name
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 1
                    [selectOptions] => 
                )

            [2] => stdClass Object
                (
                    [name] => Email
                    [displayName] => Email address
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [3] => stdClass Object
                (
                    [name] => MobileNumber
                    [displayName] => Mobile phone number
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [4] => stdClass Object
                (
                    [name] => CandidatePermissionGiven
                    [displayName] => Permission to store/ process your details
                    [type] => boolean
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [5] => stdClass Object
                (
                    [name] => JobTitle
                    [displayName] => Current job title
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [6] => stdClass Object
                (
                    [name] => Availability
                    [displayName] => Availability for work
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [7] => stdClass Object
                (
                    [name] => CandidateCVFile
                    [displayName] => CV
                    [type] => file
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [8] => stdClass Object
                (
                    [name] => SecurityClearanceStatus
                    [displayName] => Security clearance status
                    [type] => text
                    [helpText] => 
                    [order] => 0
                    [compulsory] => 
                    [selectOptions] => 
                )

            [9] => stdClass Object
                (
                    [name] => Budget
                    [displayName] => Budget
                    [type] => select
                    [helpText] => Please confirm the source of the budget for this hire
                    [order] => 1
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [HeadCount] => Head Count
                            [ProjectCost] => Project Cost
                        )

                )

            [10] => stdClass Object
                (
                    [name] => CandidateSource
                    [displayName] => Candidate Source
                    [type] => select
                    [helpText] => Please confirm the source of this candidate
                    [order] => 2
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [Project People] => Project People
                            [Passive Search] => Passive Search
                            [Internal MBNL website] => Internal MBNL website
                            [Referral] => Referral
                            [Job Board] => Job Board
                            [LinkedIn] => LinkedIn
                            [Other Social Media] => Other Social Media
                            [ParentCo] => Three / EE
                            [Second Tier] => Other Agency
                        )

                )

            [11] => stdClass Object
                (
                    [name] => CandidateSourceFreeText
                    [displayName] => Candidate Source Additional Text
                    [type] => text
                    [helpText] => If relevant, please provide additional source information such as the name of the person referring this candidate
                    [order] => 3
                    [compulsory] => 
                    [selectOptions] => 
                )

            [12] => stdClass Object
                (
                    [name] => PreviousEmployer
                    [displayName] => Previous Employer
                    [type] => text
                    [helpText] => The applicant previous employer
                    [order] => 4
                    [compulsory] => 
                    [selectOptions] => 
                )

            [13] => stdClass Object
                (
                    [name] => PreviousEmployerIndustry
                    [displayName] => Previous Employer Industry
                    [type] => select
                    [helpText] => Industry of the previous employer of the applicant
                    [order] => 5
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [Telecoms] => Telecoms
                            [Technology Services] => Technology Services
                            [Engineering] => Engineering
                            [Business Services] => Business Services
                            [Energy and Utilities] => Energy and Utilities
                            [Construction] => Construction
                            [Public Sector] => Public Sector
                            [FMCG] => FMCG
                            [Pharma] => Pharma
                            [Legal] => Legal
                            [Other] => Other
                        )

                )

            [14] => stdClass Object
                (
                    [name] => LinkedInURL
                    [displayName] => LinkedIn Profile URL
                    [type] => text
                    [helpText] => Please provide the URL to the candidate"s LinkedIn profile
                    [order] => 6
                    [compulsory] => 
                    [selectOptions] => 
                )

            [15] => stdClass Object
                (
                    [name] => PreferredLocation
                    [displayName] => Preferred Location
                    [type] => select
                    [helpText] => Please select your preferred location
                    [order] => 7
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [Amersham] => Amersham
                            [Home] => Home
                            [London] => London
                            [Reading] => Reading
                        )

                )

            [16] => stdClass Object
                (
                    [name] => CriminalOffences
                    [displayName] => Have you been convicted of a criminal offence which is not legally spent?
                    [type] => select
                    [helpText] => 
                    [order] => 8
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [No] => No
                            [Yes] => Yes
                        )

                )

            [17] => stdClass Object
                (
                    [name] => SpecialRequirements
                    [displayName] => If you are invited to attend an interview do you have any special requirements/ adjustments?
                    [type] => select
                    [helpText] => 
                    [order] => 9
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [No] => No
                            [Yes] => Yes
                        )

                )

            [18] => stdClass Object
                (
                    [name] => CanProveRightToWork
                    [displayName] => Are you able to provide proof of your legal right to work in the location of the vacancy?
                    [type] => select
                    [helpText] => 
                    [order] => 10
                    [compulsory] => 
                    [selectOptions] => stdClass Object
                        (
                            [No] => No
                            [Yes] => Yes
                        )

                )

        )

    [minAndroidMobileAppVersion] => 1
    [minAppleMobileAppVersion] => 1
)