Clarify how work flows. Remove waste. Enable operational excellence.

The Business Process Specialist plays a key role within MBNL’s Quality Assurance & Operational Excellence function, supporting MBNL’s transformation into an Infrastructure Manager. You’ll lead hands on process discovery and value stream mapping to create clear, standardised views of how work is done today—and how it should operate tomorrow.

Working closely with leaders, operational teams, and the supply chain, you’ll turn complex end to end processes into clear, practical BPMN 2.0 process models that drive consistency, efficiency, compliance, and continuous improvement.

Why this role matters:

Clear, well designed processes are essential to safe, compliant, and efficient delivery across MBNL’s mobile infrastructure operations. This role ensures the organisation understands its end to end value streams, identifies waste and friction, and embeds standard ways of working that scale as MBNL’s operating model evolves. 

By combining value stream thinking with detailed process modelling, you’ll help MBNL reduce risk, improve flow, and deliver better outcomes for Three and BT EE. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll be here to do:

You’ll lead and deliver hands on process mapping and improvement activity at pace. You’ll:

• Plan, facilitate, and deliver value stream mapping workshops with cross functional teams

• Capture end to end ‘as is’ processes, including activities, decisions, roles, systems, controls, and hand offs

• Produce high quality BPMN 2.0 process models in MBNL’s process modelling toolset

• Translate insights into pragmatic ‘to be’ process options and improvement opportunities

• Identify wastes, constraints, risks, and inefficiencies across value streams

• Document business rules, exceptions, and decision logic clearly and consistently

• Maintain and improve the MBNL process landscape with clear ownership and governance

• Support teams to embed processes into day to day ways of working through clear guidance

• Balance multiple workstreams and deliver high volumes of process documentation personally

Who we’re looking for:

You’re a hands on process specialist who enjoys getting close to the detail while keeping sight of the bigger picture. You’re comfortable working at pace, engaging stakeholders, and turning complexity into clarity.

You’ll have:

• Strong BPMN 2.0 process modelling experience (as is and to be)

• Proven value stream mapping facilitation with actionable outputs

• Experience producing high volumes of process documentation personally

• Familiarity with process modelling tools (GBTEC BIC preferred; Visio acceptable)

• A lean, continuous improvement mindset and strong communication skills

 If you also have the following, we’re especially interested in talking to you:

 • Experience in lean mature environments, telecoms, or regulated/ISO settings.

You’ll be central to helping MBNL understand, simplify, and improve how work flows—enabling safer delivery, stronger governance, and better operational performance across the business.