Careers: Vacancies
stdClass Object
(
[error] =>
[kickUser] =>
[errorDescription] =>
[errorDescriptionShort] =>
[errorType] => 0
[errorMessage] =>
[vacancyReference] => PERM002782ML
[description] => The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with our suppliers. This is a hybrid role with 2 days per week based in our Reading office.
What you will do:
• Own & proactively manage the delivery of the PPM programme & follow on maintenance activities by the supplier ecosystem against contractual obligations & industry benchmarks
• Undertake direct intervention to identify root causes of service underperformance, instigating recovery initiatives to deliver and improve service performance.
• Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status and incremental service demand due to condition to achieve agreed business outcomes and performance targets.
• Responsible, in conjunction with the MBNL H&S, infrastructure management, estates and compliance teams to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem.
• Work with the MBNL Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets.
What we are looking for:
• Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks.
• Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
• Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
• Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders.
• Experience of working with, briefing, and influencing senior members of leadership teams.
• Experience of managing the natural tensions between customer, commercial and technical requirements.
• Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high performance teams.
Nice to have:
• Experience of managing remotely located, cross-functional teams.
• Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
• Experience of working in or with a JV organisation.
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
[uuid] => 9fc4d7e2-5e1f-4c57-931b-2a190ae32ae0
[vacancyID] => 2782
[location] => Reading
[enabled] => 1
[withdrawn] =>
[closed] => 1
[vacancyStatus] => 120
[tsCreated] => 1-Aug-2024
[tsApproved] => 14-Aug-2024
[requirements] => Experience in operational management, having led the deliery of proactive maintenance through third party suppliers.
Maintenance and asset management knowledge.
Ability to articulate technical complexities to a range of stakeholders.
Strong communication skills and experience influencing and driving programmes of delivery, managing risk and escalations.
[businessArea] =>
[businessSection] =>
[jobTitle] => Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
[vacancyType] => 2
[clientID] => 2
[clientName] => MBNL
[directorate] =>
[customVacancyFields] => Array
(
[0] => stdClass Object
(
[name] => UniqueResourceReference
[displayName] => MBNL IFS Number
[type] => text
[helpText] => If PAYE headcount cover for less than 6 months - type N/A
[order] => 19
[compulsory] =>
[selectOptions] =>
[readOnly] =>
[value] =>
)
[1] => stdClass Object
(
[name] => AdditionalInfo
[displayName] => Additional Info
[type] => textarea
[helpText] => Please use this field to identify if there are any special arrangements for this role - eg security clearance, on-call rota, specific hours.
[order] => 70
[compulsory] =>
[selectOptions] =>
[readOnly] =>
[value] => There were costs included in the 5+7 for an additional role in the operational services area to support with the I&M RFP, it is expected that this funding as identified in the IIA will be used to partially fund this role and then the remainder through base Opex however should be offset by reducing the backlog we will have to transfer to a new supplier based on a rate card.
)
[2] => stdClass Object
(
[name] => PersonName
[displayName] => If Backfill/Extension - Person Name
[type] => text
[helpText] => If none, type N/A
[order] => 38
[compulsory] => 1
[selectOptions] =>
[readOnly] =>
[value] => N/A
)
[3] => stdClass Object
(
[name] => ReportsInto
[displayName] => Reports into
[type] => text
[helpText] =>
[order] => 60
[compulsory] => 1
[selectOptions] =>
[readOnly] =>
[value] => Sophie GreczynFoy
)
[4] => stdClass Object
(
[name] => ProjectResourceProjectCode
[displayName] => For Project resource, please indicate project code
[type] => text
[helpText] =>
[order] => 66
[compulsory] =>
[selectOptions] =>
[readOnly] =>
[value] =>
)
[5] => stdClass Object
(
[name] => Grade
[displayName] => Grade
[type] => select
[helpText] => Please ensure that you have a confirmed grade for this role from the people team.
[order] => 40
[compulsory] => 1
[selectOptions] => stdClass Object
(
[GGS8] => GGS8
[GGS9] => GGS9
[GGS10] => GGS10
[GGS11] => GGS11
[GGS12] => GGS12
[GGS13] => GGS13
[GGS14] => GGS14
[GGS15] => GGS15
[GGS16] => GGS16
[ContractPosition] => Contract Position
)
[readOnly] =>
[value] => GGS13
)
[6] => stdClass Object
(
[name] => BudgetSource
[displayName] => Budget Source
[type] => select
[helpText] =>
[order] => 65
[compulsory] => 1
[selectOptions] => stdClass Object
(
[New Demand (MBNL AOP) - Functional Organisation Opex] => New Demand (MBNL AOP) - Functional Organisation Opex
[New Demand (MBNL AOP) - MBNL Project] => New Demand (MBNL AOP) - MBNL Project
[New Demand (MBNL AOP) - EE Unilateral Project] => New Demand (MBNL AOP) - EE Unilateral Project
[New Demand (MBNL AOP) - H3G Unilateral Project] => New Demand (MBNL AOP) - H3G Unilateral Project
[New Demand (EE) - Functional Organisation Opex] => New Demand (EE) - Functional Organisation Opex
[New Demand (EE) - MBNL Project] => New Demand (EE) - MBNL Project
[New Demand (EE) - EE Unilateral Project] => New Demand (EE) - EE Unilateral Project
[New demand (H3G Unilateral) - Functional Organisation Opex] => New demand (H3G Unilateral) - Functional Organisation Opex
[New demand (H3G Unilateral) - MBNL Project] => New demand (H3G Unilateral) - MBNL Project
[New demand (H3G Unilateral) - H3G Unilateral Project] => New demand (H3G Unilateral) - H3G Unilateral Project
[Not in 5 year plan] => Not in 5 year plan
)
[readOnly] =>
[value] => New Demand (MBNL AOP) - Functional Organisation Opex
)
[7] => stdClass Object
(
[name] => EmploymentType
[displayName] => Employment Type
[type] => select
[helpText] => Please select
[order] => 11
[compulsory] => 1
[selectOptions] => stdClass Object
(
[Employee] => Employee
[FixedTermEmployee] => Fixed Term Employee
)
[readOnly] =>
[value] => FixedTermEmployee
)
[8] => stdClass Object
(
[name] => Reason
[displayName] => What avenues have you explored as rather than extending/creating a new role
[type] => textarea
[helpText] => Can you distribute the work within the team? Volume increase? FDR? Is this role compensating for a supplier?
[order] => 7
[compulsory] => 1
[selectOptions] =>
[readOnly] =>
[value] => This will need additional resource however engaging internally to understand if there is potential resource in other teams that is under utilised that can be used to support or take on the fixed term role.
)
[9] => stdClass Object
(
[name] => WorkingHours
[displayName] => Working Hours
[type] => select
[helpText] => Please select Full time if you are unsure
[order] => 50
[compulsory] => 1
[selectOptions] => stdClass Object
(
[FullTime] => Full Time
[PartTime] => Part Time
)
[readOnly] =>
[value] => FullTime
)
[10] => stdClass Object
(
[name] => Tenure
[displayName] => Tenure (Fixed Term)
[type] => select
[helpText] => If this role is on a fixed term basis please identify the length of tenure.
[order] => 51
[compulsory] =>
[selectOptions] => stdClass Object
(
[NA] => Not relevant
[3MO] => 3 Months
[6MO] => 6 Months
[9MO] => 9 Months
[12MO] => 12 Months
[18MO] => 18 Months
[23MO] => 23 Months
)
[readOnly] =>
[value] => 18MO
)
[11] => stdClass Object
(
[name] => Deliverables
[displayName] => Actual deliverables expected from this role. Comparison to others in the team
[type] => textarea
[helpText] => Actual numbers / or services being delivered. Can this be de-prioritised for now? Impact of not hiring?
[order] => 8
[compulsory] => 1
[selectOptions] =>
[readOnly] =>
[value] => Without this role there will be no capacity to drive down the backlog rates, ensure PPM completion meets targets, blockers are removed, ensure the quality of work is to standard and improve processes where follow on work is handed to other teams / suppliers to deliver. This role will also allow the manager to focus on the strategy for spares and PPM rather than getting consumed by the detailed activities and provide the bandwidth to allow the manager to support the I&M RFP.
Once numbers are confirmed targets will be set for this individual to work with the suppliers to bring down the potential 7000 climb down survey backlog and existing operational backlog.
)
[12] => stdClass Object
(
[name] => Within5YearPlanBudget
[displayName] => Within latest 5-year plan budget
[type] => select
[helpText] =>
[order] => 63
[compulsory] => 1
[selectOptions] => stdClass Object
(
[Yes] => Yes
[No] => No
)
[readOnly] =>
[value] => No
)
)
[applicationFormFields] => Array
(
[0] => stdClass Object
(
[name] => FirstName
[displayName] => First name
[type] => text
[helpText] =>
[order] => 0
[compulsory] => 1
[selectOptions] =>
)
[1] => stdClass Object
(
[name] => Surname
[displayName] => Surname/ family name
[type] => text
[helpText] =>
[order] => 0
[compulsory] => 1
[selectOptions] =>
)
[2] => stdClass Object
(
[name] => Email
[displayName] => Email address
[type] => text
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[3] => stdClass Object
(
[name] => MobileNumber
[displayName] => Mobile phone number
[type] => text
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[4] => stdClass Object
(
[name] => CandidatePermissionGiven
[displayName] => Permission to store/ process your details
[type] => boolean
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[5] => stdClass Object
(
[name] => JobTitle
[displayName] => Current job title
[type] => text
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[6] => stdClass Object
(
[name] => Availability
[displayName] => Availability for work
[type] => text
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[7] => stdClass Object
(
[name] => CandidateCVFile
[displayName] => CV
[type] => file
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[8] => stdClass Object
(
[name] => SecurityClearanceStatus
[displayName] => Security clearance status
[type] => text
[helpText] =>
[order] => 0
[compulsory] =>
[selectOptions] =>
)
[9] => stdClass Object
(
[name] => Budget
[displayName] => Budget
[type] => select
[helpText] => Please confirm the source of the budget for this hire
[order] => 1
[compulsory] =>
[selectOptions] => stdClass Object
(
[HeadCount] => Head Count
[ProjectCost] => Project Cost
)
)
[10] => stdClass Object
(
[name] => CandidateSource
[displayName] => Candidate Source
[type] => select
[helpText] => Please confirm the source of this candidate
[order] => 2
[compulsory] =>
[selectOptions] => stdClass Object
(
[Project People] => Project People
[Passive Search] => Passive Search
[Internal MBNL website] => Internal MBNL website
[Referral] => Referral
[Job Board] => Job Board
[LinkedIn] => LinkedIn
[Other Social Media] => Other Social Media
[ParentCo] => Three / EE
[Second Tier] => Other Agency
)
)
[11] => stdClass Object
(
[name] => CandidateSourceFreeText
[displayName] => Candidate Source Additional Text
[type] => text
[helpText] => If relevant, please provide additional source information such as the name of the person referring this candidate
[order] => 3
[compulsory] =>
[selectOptions] =>
)
[12] => stdClass Object
(
[name] => PreviousEmployer
[displayName] => Previous Employer
[type] => text
[helpText] => The applicant previous employer
[order] => 4
[compulsory] =>
[selectOptions] =>
)
[13] => stdClass Object
(
[name] => PreviousEmployerIndustry
[displayName] => Previous Employer Industry
[type] => select
[helpText] => Industry of the previous employer of the applicant
[order] => 5
[compulsory] =>
[selectOptions] => stdClass Object
(
[Telecoms] => Telecoms
[Technology Services] => Technology Services
[Engineering] => Engineering
[Business Services] => Business Services
[Energy and Utilities] => Energy and Utilities
[Construction] => Construction
[Public Sector] => Public Sector
[FMCG] => FMCG
[Pharma] => Pharma
[Legal] => Legal
[Other] => Other
)
)
[14] => stdClass Object
(
[name] => LinkedInURL
[displayName] => LinkedIn Profile URL
[type] => text
[helpText] => Please provide the URL to the candidate"s LinkedIn profile
[order] => 6
[compulsory] =>
[selectOptions] =>
)
[15] => stdClass Object
(
[name] => PreferredLocation
[displayName] => Preferred Location
[type] => select
[helpText] => Please select your preferred location
[order] => 7
[compulsory] =>
[selectOptions] => stdClass Object
(
[Amersham] => Amersham
[Home] => Home
[London] => London
[Reading] => Reading
)
)
[16] => stdClass Object
(
[name] => CriminalOffences
[displayName] => Have you been convicted of a criminal offence which is not legally spent?
[type] => select
[helpText] =>
[order] => 8
[compulsory] =>
[selectOptions] => stdClass Object
(
[No] => No
[Yes] => Yes
)
)
[17] => stdClass Object
(
[name] => SpecialRequirements
[displayName] => If you are invited to attend an interview do you have any special requirements/ adjustments?
[type] => select
[helpText] =>
[order] => 9
[compulsory] =>
[selectOptions] => stdClass Object
(
[No] => No
[Yes] => Yes
)
)
[18] => stdClass Object
(
[name] => CanProveRightToWork
[displayName] => Are you able to provide proof of your legal right to work in the location of the vacancy?
[type] => select
[helpText] =>
[order] => 10
[compulsory] =>
[selectOptions] => stdClass Object
(
[No] => No
[Yes] => Yes
)
)
)
[minAndroidMobileAppVersion] => 1
[minAppleMobileAppVersion] => 1
)
Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
Job ID
PERM002782ML
Department
Details
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with our suppliers. This is a hybrid role with 2 days per week based in our Reading office.
What you will do:
• Own & proactively manage the delivery of the PPM programme & follow on maintenance activities by the supplier ecosystem against contractual obligations & industry benchmarks
• Undertake direct intervention to identify root causes of service underperformance, instigating recovery initiatives to deliver and improve service performance.
• Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status and incremental service demand due to condition to achieve agreed business outcomes and performance targets.
• Responsible, in conjunction with the MBNL H&S, infrastructure management, estates and compliance teams to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem.
• Work with the MBNL Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets.
What we are looking for:
• Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks.
• Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
• Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
• Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders.
• Experience of working with, briefing, and influencing senior members of leadership teams.
• Experience of managing the natural tensions between customer, commercial and technical requirements.
• Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high performance teams.
Nice to have:
• Experience of managing remotely located, cross-functional teams.
• Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
• Experience of working in or with a JV organisation.
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
To apply for this role please click the APPLY NOW button below. Please note that this will take you to our recruitment partner application page in a new browser window.