Service Operations Manager

We have an opening for a Service Operations Manager to join our expanding Head Office Team at MBNL, a joint venture company of EE and Three Mobile and one the world’s leading Mobile Telecoms Service Providers. You’ll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

New state-of-the-art offices and flexible working with collaborative digital systems are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work.

What you can expect to be doing:

• Acting as the escalation point for incident management and provide assurance and reporting to Shareholders.
• Reporting and monitor KPI’s providing valuable insight to senior management.
• Predicting and preventing negative impacts on the network by successfully leading 3rd party managed service providers as well as internal teams.
• Supporting CSI initiatives within Operations and across the wider business.
• Engaging effectively with shareholders and suppliers.

Your background:

• You’ll understand the challenges of running a telecoms network, whether mobile, fixed or MVNO, with demonstrable experience in Operations and Problem Management.
• Strong stakeholder management experience, with an ability to communicate both technical and commercial considerations to all levels.
• ITIL certified, with experience of the practical application of ITIL principals.

To apply please send your CV and covering letter to recruitment@MBNL.co.uk