{"id":4400,"date":"2018-03-15T10:14:15","date_gmt":"2018-03-15T10:14:15","guid":{"rendered":"https:\/\/mbnl.co.uk\/?p=4400"},"modified":"2018-03-15T10:14:15","modified_gmt":"2018-03-15T10:14:15","slug":"service-operations-manager","status":"publish","type":"post","link":"https:\/\/mbnl.co.uk\/service-operations-manager\/","title":{"rendered":"Service Operations Manager"},"content":{"rendered":"\t<div  class=\"row container \">\n<div class=\"small-12    large-12  columns   \"  ><div class=\"column-inner\"  >\n   <div id=\"banner_1516444493\" class=\"ux_banner light has-parallax   \"  style=\"height:450px;  background-color:#edb512!important\" data-height=\"450px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.8\" style=\"background-image:url('');  background-color:#edb512!important\"><\/div>\n                     <video id=\"banner_video\" class=\"ux-banner-video hide-for-small\" data-velocity=\"0.8\" poster=\"\" preload=\"auto\" autoplay muted='muted'        loop>\n            <source src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2020\/12\/Banner-graphic1920x1080-YELLOW.mp4\" type=\"video\/mp4\">\n            <source src=\"\" type=\"video\/webm\">\n            <source src=\"\" type=\"video\/ogg\">\n        <\/video>\n                     <div class=\"row parallax_text parallax_text\" data-velocity=\"0.4\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:80%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #edb512; text-transform: uppercase;\">Careers: Vacancies<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n       @media only screen and (max-width: 768px) { #banner_1516444493{ height:350px!important} }        @media only screen and (max-width: 480px) { #banner_1516444493{ height:470px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n<div style=\"display:block;height:20px\" class=\"clearfix\"><\/div>\n\n<\/div><\/div>\n<\/div>\n  \n\t<div  class=\"row container \">\n<div class=\"small-12    large-8  columns   \"  ><div class=\"column-inner\"  >\n<h2>Service Operations Manager<\/h2>\n<p>We have an opening for a Service Operations Manager to join our expanding Head Office Team at MBNL, a joint venture company of EE and Three Mobile and one the world\u2019s leading Mobile Telecoms Service Providers. You\u2019ll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.<\/p>\n<p>New state-of-the-art offices and flexible working with collaborative digital systems are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work.<\/p>\n<p>What you can expect to be doing:<\/p>\n<ul>\n<li>Acting as the escalation point for incident management and provide assurance and reporting to Shareholders.<\/li>\n<li>Reporting and monitor KPI&#8217;s providing valuable insight to senior management.<\/li>\n<li>Predicting and preventing negative impacts on the network by successfully leading 3rd party managed service providers as well as internal teams.<\/li>\n<li>Supporting CSI initiatives within Operations and across the wider business.<\/li>\n<li>Engaging effectively with shareholders and suppliers.<\/li>\n<\/ul>\n<p>Your background:<\/p>\n<ul>\n<li>You\u2019ll understand the challenges of running a telecoms network, whether mobile, fixed or MVNO, with demonstrable experience in Operations and Problem Management.<\/li>\n<li>Strong stakeholder management experience, with an ability to communicate both technical and commercial considerations to all levels.<\/li>\n<li>ITIL certified, with experience of the practical application of ITIL principals.<\/li>\n<\/ul>\n<p>To apply please send your CV and covering letter to recruitment@MBNL.co.uk<\/p>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"vacancy-buttons\"><a href=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2018\/03\/Service-Operations-Manager_Advert-March-18.docx\" target=\"_blank\" class=\"jd_icon\">Download the job description<\/a><\/div>\n\t<div class=\"department-info\">\n\t\t<h2 class=\"dept-heading\" style=\"color:#767676!important;\">The Department<\/h2>\n\t\t<p>Operations are responsible for <strong>Operating<\/strong> and maintaining the MBNL network to the highest possible standards while maintaining the cost of operation at the lowest practical level. This team also regulates change programmes acting upon the network to balance evolution and stability of service to the end customer.<\/p>\n\t<\/div>\n\t\n\n\t\t<div id=\"vac-list-scroll\" style=\"height:auto;\">\n\n\t\t\t<h2 class=\"dept-heading\" style=\"color:#767676!important;\">Current vacancies<\/h2>\n\n\t\t\t<div id=\"vac-list\">\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Programme Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/programme-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Change Analyst - Permanent<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/change-analyst-permanent\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Technical Design Authority<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/technical-design-authority\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Logistics Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/logistics-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Legal Counsel (Property)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/legal-counsel-property\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Head of Legal (Commercial)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/head-of-legal-commercial\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Legal Counsel (Commercial)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/legal-counsel-commercial\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Data Security Officer<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/data-security-officer\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Logistics Analyst<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/logistics-analyst\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Communications and Engagement Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/communications-and-engagement-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Commercial Property Lead<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/commercial-property-lead\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Problem manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/problem-manager-2\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Accounts Payable Clerk<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/accounts-payable-clerk\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Problem Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/problem-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Principle Network Solutions Security Consultant<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/principle-network-solutions-security-consultant\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<script>\n\t\t\tvar $j = jQuery;\n\t\t\t$j(document).ready(function() {\n\t\t\t\t$j(\"#vac-list-scroll\").mCustomScrollbar({\n\t\t\t\t\tscrollButtons: {\n\t\t\t\t\t\tenable: true\n\t\t\t\t\t},\n\t\t\t\t\tadvanced: {\n\t\t\t\t\t\tupdateOnContentResize: true\n\t\t\t\t\t},\n\t\t\t\t\ttheme: \"dark-thick\"\n\t\t\t\t});\n\t\t\t});\n\t\t<\/script>\n\n\t\n\n<\/div><\/div>\n<\/div>\n  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Limited<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mbnl.co.uk\/service-operations-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Operations Manager - Mobile Broadband Network Limited\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mbnl.co.uk\/service-operations-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Mobile Broadband Network Limited\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-15T10:14:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2020\/02\/mbnl-logo-1200x627-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" 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