{"id":4357,"date":"2017-11-17T13:05:09","date_gmt":"2017-11-17T13:05:09","guid":{"rendered":"https:\/\/mbnl.co.uk\/?p=4357"},"modified":"2017-11-17T13:05:09","modified_gmt":"2017-11-17T13:05:09","slug":"problem-manager","status":"publish","type":"post","link":"https:\/\/mbnl.co.uk\/problem-manager\/","title":{"rendered":"Problem Manager"},"content":{"rendered":"\t<div  class=\"row container \">\n<div class=\"small-12    large-12  columns   \"  ><div class=\"column-inner\"  >\n   <div id=\"banner_855532561\" class=\"ux_banner light has-parallax   \"  style=\"height:450px;  background-color:#edb512!important\" data-height=\"450px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.8\" style=\"background-image:url('');  background-color:#edb512!important\"><\/div>\n                     <video id=\"banner_video\" class=\"ux-banner-video hide-for-small\" data-velocity=\"0.8\" poster=\"\" preload=\"auto\" autoplay muted='muted'        loop>\n            <source src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2020\/12\/Banner-graphic1920x1080-YELLOW.mp4\" type=\"video\/mp4\">\n            <source src=\"\" type=\"video\/webm\">\n            <source src=\"\" type=\"video\/ogg\">\n        <\/video>\n                     <div class=\"row parallax_text parallax_text\" data-velocity=\"0.4\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:80%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #edb512; text-transform: uppercase;\">Careers: Vacancies<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n       @media only screen and (max-width: 768px) { #banner_855532561{ height:350px!important} }        @media only screen and (max-width: 480px) { #banner_855532561{ height:470px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n<div style=\"display:block;height:20px\" class=\"clearfix\"><\/div>\n\n<\/div><\/div>\n<\/div>\n  \n\t<div  class=\"row container \">\n<div class=\"small-12    large-8  columns   \"  ><div class=\"column-inner\"  >\n<h2>Problem Manager<\/h2>\n<p>We are looking for a talented Problem Manager to join our expanding Head Office Team at MBNL, a joint venture company of EE and Three Mobile and one the world\u2019s leading Mobile Telecoms Service Providers.\u00a0 You\u2019ll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.<\/p>\n<p>New state-of-the-art offices and flexible working with collaborative digital systems are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work.<\/p>\n<p><strong>Your background:<\/strong><\/p>\n<p>A proven background in Problem Management and experience within IT or Telecoms with ITIL v3 accreditation are the key requirements for this role.<\/p>\n<p>You will be confident and organised with experience driving third parties from a governance perspective, and continuously looking for opportunities to improve service to your customers through identifying potential CSI initiatives.<\/p>\n<p><strong>The Role:<\/strong><\/p>\n<p>The Problem Manager is responsible for:<\/p>\n<ul>\n<li>Being escalation point for suppliers in order to investigate, assess and resolve problems with the network.<\/li>\n<li>Coordinate investment sign off if required to resolve problems.<\/li>\n<li>Liaising with Shareholder problem management teams to support network KPIs.<\/li>\n<li>Governance of supplier lead Problem Management.<\/li>\n<\/ul>\n<p>This role will require a candidate willing to undertake SC Clearance (5 years residency in UK, finance, criminal and security checks)<\/p>\n<p>This is a great opportunity for someone who is looking to develop a career within Problem Management, and relishes the challenge of working in a fast-paced, often pressurized Telecoms environment.\u00a0 If this sounds like you, we would be very keen to hear from you.<\/p>\n<p>Send your CV and covering letter to <a href=\"mailto:recruitment@MBNL.co.uk\">recruitment@MBNL.co.uk<\/a><\/p>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"vacancy-buttons\"><a href=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2017\/11\/Problem-Manager.docx\" target=\"_blank\" class=\"jd_icon\">Download the job description<\/a><\/div>\n\t<div class=\"department-info\">\n\t\t<h2 class=\"dept-heading\" style=\"color:#767676!important;\">The Department<\/h2>\n\t\t<p>Operations are responsible for <strong>Operating<\/strong> and maintaining the MBNL network to the highest possible standards while maintaining the cost of operation at the lowest practical level. This team also regulates change programmes acting upon the network to balance evolution and stability of service to the end customer.<\/p>\n\t<\/div>\n\t\n\n\t\t<div id=\"vac-list-scroll\" style=\"height:auto;\">\n\n\t\t\t<h2 class=\"dept-heading\" style=\"color:#767676!important;\">Current vacancies<\/h2>\n\n\t\t\t<div id=\"vac-list\">\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Programme Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/programme-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Change Analyst - Permanent<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/change-analyst-permanent\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Technical Design Authority<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/technical-design-authority\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Logistics Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/logistics-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Legal Counsel (Property)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/legal-counsel-property\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Head of Legal (Commercial)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/head-of-legal-commercial\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Legal Counsel (Commercial)<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/legal-counsel-commercial\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Data Security Officer<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/data-security-officer\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Logistics Analyst<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/logistics-analyst\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Communications and Engagement Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/communications-and-engagement-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Commercial Property Lead<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/commercial-property-lead\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Service Operations Manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/service-operations-manager\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Problem manager<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/problem-manager-2\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Accounts Payable Clerk<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/accounts-payable-clerk\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"vac-list-item\">\n\t\t\t\t\t\t<h5 style=\"color:#767676\">Principle Network Solutions Security Consultant<\/h5>\n\t\t\t\t\t\t<p class=\"vac-loc\">\t\t\t\t\t\t\t<a class=\"vac-list-item-link\" href=\"https:\/\/mbnl.co.uk\/principle-network-solutions-security-consultant\/\">Read more &raquo;<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<script>\n\t\t\tvar $j = jQuery;\n\t\t\t$j(document).ready(function() {\n\t\t\t\t$j(\"#vac-list-scroll\").mCustomScrollbar({\n\t\t\t\t\tscrollButtons: {\n\t\t\t\t\t\tenable: true\n\t\t\t\t\t},\n\t\t\t\t\tadvanced: {\n\t\t\t\t\t\tupdateOnContentResize: true\n\t\t\t\t\t},\n\t\t\t\t\ttheme: \"dark-thick\"\n\t\t\t\t});\n\t\t\t});\n\t\t<\/script>\n\n\t\n\n<\/div><\/div>\n<\/div>\n  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Limited<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mbnl.co.uk\/problem-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem Manager - Mobile Broadband Network Limited\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mbnl.co.uk\/problem-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Mobile Broadband Network Limited\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-17T13:05:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2020\/02\/mbnl-logo-1200x627-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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