{"id":7591,"date":"2022-06-24T17:17:21","date_gmt":"2022-06-24T16:17:21","guid":{"rendered":"https:\/\/mbnl.co.uk\/?page_id=7591"},"modified":"2022-06-29T16:05:03","modified_gmt":"2022-06-29T15:05:03","slug":"working-together-to-promote-best-practice-across-the-uks-telecoms-industry","status":"publish","type":"page","link":"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/working-together-to-promote-best-practice-across-the-uks-telecoms-industry\/","title":{"rendered":"Working together to promote best practice across the UK\u2019s telecoms industry"},"content":{"rendered":"   <div id=\"banner_988305739\" class=\"ux_banner light has-parallax   \"  style=\"height:500px; \" data-height=\"500px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.4\" style=\"background-image:url('https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/SO5253-MBNL-InSite-Q2-2022-Cover-Image-v3-scaled.jpg'); \"><img src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/SO5253-MBNL-InSite-Q2-2022-Cover-Image-v3-scaled.jpg\"  alt=\"\" style=\"visibility:hidden;\" \/><\/div>\n                             <div class=\"row parallax_text parallax_text\" data-velocity=\"0.2\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:65%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #007dcc;\">MBNL InSite Newsletter<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n              @media only screen and (max-width: 480px) { #banner_988305739{ height:350px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n\n\n     \n     <section  class=\"ux-section\" style=\"padding:0px 0;margin-bottom:0px!important;\">  \n      <div class=\"ux-section-bg banner-bg \" 0 style=\"background-image:url(https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/summer-background-1920x1920-01.jpg);\"><\/div> \n      \n     <div class=\"ux-section-content\">\n\t<div  class=\"row container \">\n<div class=\"small-12   button-class-orange large-3  columns   \"  ><div class=\"column-inner\"  >\n<p><a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-6949\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/MBNL-Insite-Roundel-Summer-540x500-03.png\" alt=\"\" width=\"540\" height=\"500\" \/><\/a><\/p>\n<h2 style=\"font-size: 1.6em; text-align: center; font-weight: normal;\"><strong>Summer 2022<\/strong><br \/>\nContents<\/h2>\n<a href=\"http:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/\" class=\"button small primary\" >Foreword<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/how-the-shared-rural-network-is-helping-to-bridge-the-digital-divide-in-the-uk\/\" class=\"button small primary\" >How the Shared Rural Network is helping to bridge the digital divide in the UK<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/behind-the-999-call-how-5g-will-support-the-emergency-services\/\" class=\"button small primary\" >Behind the 999 call \u2013 how 5G will support the emergency services<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/all-you-need-to-know-about-the-new-planning-laws-for-telecoms-development-in-england\/\" class=\"button small primary\" >All you need to know about the new planning laws for telecoms development in England<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/working-together-to-promote-best-practice-across-the-uks-telecoms-industry\/\" class=\"button small primary\" >Working together to promote best practice across the UK\u2019s telecoms industry<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/the-what-and-how-of-site-surveys\/\" class=\"button small primary\" >The \u201cWHAT\u201d and \u201cHOW\u201d of site surveys<\/a>\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n\n<div class=\"small-12    large-9  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<h2>Working together to promote best practice across the UK\u2019s telecoms industry<\/h2>\n<h3>by Liz Glover, Landlord Relationship &amp; Property Lead<\/h3>\n<p>MBNL is delighted to be part of an initiative led by the Department of Culture, Media &amp; Sport (DCMS).\u00a0 The initiative commenced with a number of workshops bringing together site providers, their representatives and telecoms organisations to discuss the challenges faced by the industry in providing and maintaining connectivity across the UK.<\/p>\n<p>The workshops have led to a consensus that a new Telecoms Communications Framework is required to promote best practice across the industry.\u00a0 The Framework will work in conjunction with the <a href=\"https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0025\/108790\/ECC-Code-of-Practice.pdf\" target=\"_blank\" rel=\"noopener\">OfCom Code of Practice<\/a> and will provide guidelines on how Operators, site owners, and the wider telecoms community should communicate with each other.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-7651\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03.jpg\" alt=\"\" width=\"907\" height=\"320\" srcset=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03.jpg 907w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03-800x282.jpg 800w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03-340x120.jpg 340w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03-768x271.jpg 768w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/Telecoms-Communications-Framework-907x320-03-228x80.jpg 228w\" sizes=\"(max-width: 907px) 100vw, 907px\" \/><\/p>\n<p>Mobile technologies and services are evolving and are considered an essential resource in today\u2019s digital world.\u00a0 Fulfilling this public demand calls for close collaboration between the Operators, site providers, and the wider telecoms industry in hosting and maintaining mobile infrastructure.\u00a0 Improved communications between all parties, whether in relation to the search for a new site location or maintaining existing sites, will ensure better connectivity can be rolled out across the country more quickly and efficiently, and in turn support the Government\u2019s digital ambitions.\u00a0 In particular, this Communications Framework seeks to set the right expectations and behaviours to make the agreement process as smooth as possible.\u00a0 It is in everyone\u2019s interest to follow this when engaging in site agreements to ultimately play a responsible part in enabling the public to gain better access to digital services.\u00a0 The framework will be published in due course.<\/p>\n<p>MBNL has also embarked on a wider site provider engagement initiative and at the heart of this is our Landlord Relationship Team.\u00a0 As well as managing queries through our partners and suppliers, our new dedicated team is here to provide tailored support for responding to queries, comments and complaints from our site provider community (via <a href=\"mailto:landlords@mbnl.co.uk\"><strong>landlords@mbnl.co.uk<\/strong><\/a>) and the general public (via <a href=\"mailto:community.relations@mbnl.co.uk\"><strong>community.relations@mbnl.co.uk<\/strong><\/a>).\u00a0 Possessing a wealth of experience from both the telecoms and customer service industries, my team will continue to facilitate better conversations with our site provider community.\u00a0 We are committed to deliver on our positive engagement assurance and to drive continuous improvement in our ways of working.<\/p>\n<h3><strong>Meet MBNL\u2019s Landlord Relationship Team<\/strong><\/h3>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-7671\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01.jpg\" alt=\"\" width=\"960\" height=\"490\" srcset=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01.jpg 960w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01-800x408.jpg 800w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01-340x174.jpg 340w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01-768x392.jpg 768w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/org-chart-960x490-01-228x116.jpg 228w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p>You can now share your comments and feedback with us any time by taking the <a href=\"https:\/\/mbnl.co.uk\/site-provider-survey\/\">Site Provider Experience Survey<\/a> on our website.\u00a0 Alternatively, you can access the survey quickly with your mobile using this QR code:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-7603\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/MBNL-Survey-QR-Code.jpg\" alt=\"\" width=\"172\" height=\"172\" srcset=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/MBNL-Survey-QR-Code.jpg 172w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/MBNL-Survey-QR-Code-152x152.jpg 152w\" sizes=\"(max-width: 172px) 100vw, 172px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\"sfsi_plus_widget sfsi_plus_shortcode_container\"><div id=\"sfsi_plus_wDiv\"><\/div><div class=\"sfsiplus_norm_row sfsi_plus_wDiv\"  style=\"width:225px;text-align:left;position:absolute;\"><div 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