{"id":7580,"date":"2022-06-24T17:10:17","date_gmt":"2022-06-24T16:10:17","guid":{"rendered":"https:\/\/mbnl.co.uk\/?page_id=7580"},"modified":"2022-06-29T11:56:23","modified_gmt":"2022-06-29T10:56:23","slug":"behind-the-999-call-how-5g-will-support-the-emergency-services","status":"publish","type":"page","link":"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/behind-the-999-call-how-5g-will-support-the-emergency-services\/","title":{"rendered":"Behind the 999 call \u2013 how 5G will support the emergency services"},"content":{"rendered":"   <div id=\"banner_2124587267\" class=\"ux_banner light has-parallax   \"  style=\"height:500px; \" data-height=\"500px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.4\" style=\"background-image:url('https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/SO5253-MBNL-InSite-Q2-2022-Cover-Image-v3-scaled.jpg'); \"><img src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/SO5253-MBNL-InSite-Q2-2022-Cover-Image-v3-scaled.jpg\"  alt=\"\" style=\"visibility:hidden;\" \/><\/div>\n                             <div class=\"row parallax_text parallax_text\" data-velocity=\"0.2\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:65%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #007dcc;\">MBNL InSite Newsletter<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n              @media only screen and (max-width: 480px) { #banner_2124587267{ height:350px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n\n\n     \n     <section  class=\"ux-section\" style=\"padding:0px 0;margin-bottom:0px!important;\">  \n      <div class=\"ux-section-bg banner-bg \" 0 style=\"background-image:url(https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/summer-background-1920x1920-01.jpg);\"><\/div> \n      \n     <div class=\"ux-section-content\">\n\t<div  class=\"row container \">\n<div class=\"small-12   button-class-orange large-3  columns   \"  ><div class=\"column-inner\"  >\n<p><a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-6949\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/MBNL-Insite-Roundel-Summer-540x500-03.png\" alt=\"\" width=\"540\" height=\"500\" \/><\/a><\/p>\n<h2 style=\"font-size: 1.6em; text-align: center; font-weight: normal;\"><strong>Summer 2022<\/strong><br \/>\nContents<\/h2>\n<a href=\"http:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/\" class=\"button small primary\" >Foreword<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/how-the-shared-rural-network-is-helping-to-bridge-the-digital-divide-in-the-uk\/\" class=\"button small primary\" >How the Shared Rural Network is helping to bridge the digital divide in the UK<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/behind-the-999-call-how-5g-will-support-the-emergency-services\/\" class=\"button small primary\" >Behind the 999 call \u2013 how 5G will support the emergency services<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/all-you-need-to-know-about-the-new-planning-laws-for-telecoms-development-in-england\/\" class=\"button small primary\" >All you need to know about the new planning laws for telecoms development in England<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/working-together-to-promote-best-practice-across-the-uks-telecoms-industry\/\" class=\"button small primary\" >Working together to promote best practice across the UK\u2019s telecoms industry<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q2-2022\/the-what-and-how-of-site-surveys\/\" class=\"button small primary\" >The \u201cWHAT\u201d and \u201cHOW\u201d of site surveys<\/a>\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n\n<div class=\"small-12    large-9  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<h2>Behind the 999 call \u2013 how 5G will support the emergency services<\/h2>\n<p>Statistics show that most 999 calls are made from mobile phones nowadays.\u00a0 We feel safer to have our mobile with us knowing that we can connect to the emergency services wherever and whenever we need it.\u00a0 Indeed, BT and the Mobile Network Operators (MNOs) play a significant role behind all 999 calls to support the life-saving work of the emergency services and the NHS.<\/p>\n<p>All 999 calls are answered by BT, including those originated from other networks.\u00a0 The calls are free, regardless of the network connected to, and the cost is borne by the MNOs.\u00a0 BT work closely with all the MNOs to give the emergency control room as much information as possible when a 999 call is connected, including the location information from the handset from which the call is made, and subscriber information such as their home address.\u00a0 Where a smartphone is used, Advanced Mobile Location technology can be used to pin down the caller\u2019s location to just a few metres, enabling an emergency response to be despatched quickly.\u00a0 To ensure the emergency services can be contacted by everyone and through all means, BT and the MNOs also support data services in addition to voice calls. \u00a0A new app to allow users to call the emergency services through a British Sign Language (BSL) interpreter has just been launched so that no deaf person will be excluded when they need to make an emergency call.<\/p>\n<p>While the emergency services network is currently supported by 4G, 5G is expected to enable new and innovative capabilities to be deployed by the emergency services teams to save lives.\u00a0 \u00a0\u00a0Here are some examples:<\/p>\n<h3>Lifesaving \u201csmart ambulances\u201d<\/h3>\n<p>Thanks to the ultra-low latency of 5G networks, ambulance crews will be able to instantly transmit life-saving details about a patient\u2019s condition to awaiting emergency departments. \u00a05G will also enable doctors to prescribe urgent treatment via high-definition uninterrupted video calls and augmented reality (AR) at an emergency scene or en-route to hospital.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-7639\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01.jpg\" alt=\"\" width=\"907\" height=\"320\" srcset=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01.jpg 907w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01-800x282.jpg 800w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01-340x120.jpg 340w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01-768x271.jpg 768w, https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/06\/999-907x320-01-228x80.jpg 228w\" sizes=\"(max-width: 907px) 100vw, 907px\" \/><\/p>\n<h3>Police helicopter as a drone<\/h3>\n<p>5G-enabled drones will be able to survey large areas from the sky and relay high-quality images to handheld devices carried by police officers on the ground. New surveillance capabilities such as thermal imaging for tracking suspects on the run, and live footage streaming will also be supported by 5G.<\/p>\n<h3>Emergency control room at the front line<\/h3>\n<p>Emergency control room operators will be able to see high-quality images of the emergency scene in real time via 5G-enhanced video links, including the precise locations of all responders.\u00a0 In addition, augmented reality (AR) can help response teams provide vital information in difficult environments, such as helping firefighters navigate smoke filled environments.<\/p>\n<h3>Real-time emergency control<\/h3>\n<p>5G-enabled technology will allow the emergency services to identify and monitor an unfolding emergency in real time.\u00a0 For instance, thermal cameras connected to 5G networks can alert the port authorities when people fall into the water. \u00a0The thermal cameras trigger an alert when a person breaks a virtual barrier near the water, enabling the local emergency 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