{"id":7120,"date":"2022-03-23T15:41:49","date_gmt":"2022-03-23T15:41:49","guid":{"rendered":"https:\/\/mbnl.co.uk\/?page_id=7120"},"modified":"2022-03-29T17:26:49","modified_gmt":"2022-03-29T16:26:49","slug":"mbnl-site-provider-survey-2021-findings-summary","status":"publish","type":"page","link":"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/mbnl-site-provider-survey-2021-findings-summary\/","title":{"rendered":"MBNL Site Provider Survey 2021 Findings Summary"},"content":{"rendered":"   <div id=\"banner_2132718195\" class=\"ux_banner light has-parallax   \"  style=\"height:500px; \" data-height=\"500px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.4\" style=\"background-image:url('https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/03\/SO5159-MBNL-InSite-Update-Cover-Image-v3.jpg'); \"><img src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/03\/SO5159-MBNL-InSite-Update-Cover-Image-v3.jpg\"  alt=\"\" style=\"visibility:hidden;\" \/><\/div>\n                             <div class=\"row parallax_text parallax_text\" data-velocity=\"0.2\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:65%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #007dcc;\">MBNL InSite Newsletter<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n              @media only screen and (max-width: 480px) { #banner_2132718195{ height:350px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n\n\n     \n     <section  class=\"ux-section purple-buttons\" style=\"padding:0px 0;margin-bottom:0px!important;\">  \n      <div class=\"ux-section-bg banner-bg \" 0 style=\"background-image:url(https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/03\/spring-background-1920x1920-01.jpg);\"><\/div> \n      \n     <div class=\"ux-section-content\">\n\t<div  class=\"row container \">\n<div class=\"small-12   button-class large-3  columns   \"  ><div class=\"column-inner\"  >\n<p><a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-6949\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/03\/MBNL-Insite-Roundel-540x500-09.png\" alt=\"\" width=\"540\" height=\"500\" \/><\/a><\/p>\n<h2 style=\"font-size: 1.6em; text-align: center; font-weight: normal;\">Spring 2022 | Contents<\/h2>\n<a href=\"http:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/\" class=\"button small primary\" >Foreword<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/ee-and-three-onboard-to-bring-4g-and-5g-to-london-underground\/\" class=\"button small primary\" >EE and Three onboard to bring 4G and 5G to London Underground<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/the-5g-experience-reimaging-the-creative-and-entertainment-industries\/\" class=\"button small primary\" >The 5G Experience - reimagining the creative and entertainment industries<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/connecting-the-uk-starts-locally\/\" class=\"button small primary\" >Connecting the UK starts locally<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/mbnls-health-safety-vision-everyone-goes-home-safe-and-well-every-day\/\" class=\"button small primary\" >MBNL\u2019s Health &amp; Safety vision - Everyone goes home safe and well, every day<\/a>\n<a href=\"https:\/\/mbnl.co.uk\/insite-newsletter-q1-2022\/mbnl-site-provider-survey-2021-findings-summary\/\" class=\"button small primary\" >MBNL Site Provider Survey 2021 Findings Summary<\/a>\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n\n<div class=\"small-12    large-9  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<h2>MBNL Site Provider Survey 2021<br \/>\nFindings Summary<\/h2>\n<p>In December, we invited you to take part in our Site Provider Survey to give us feedback about your experience of interactions with our colleagues and partners regarding access to our telecoms sites.\u00a0 Firstly, we\u2019d like to express our thanks to everyone who took part.\u00a0 The response we received is very encouraging.\u00a0\u00a0\u00a0 We have been able to draw some interesting insights from the survey which signposts how our site providers\/landlords are feeling about all aspects of interaction with MBNL and our partners.\u00a0 We are pleased to share a brief summary of the survey findings here:<\/p>\n<hr \/>\n<h3>Who took part in our survey?<\/h3>\n\t<div  class=\"row container \">\n<div class=\"small-12    large-3  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:1px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n<div class=\"small-12    large-6  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7178-841556326\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7178\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7178-841556326\" class=\"visualizer-front  visualizer-front-7178\"><\/div><!-- Not showing structured data for chart 7178 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<\/div><\/div>\n<div class=\"small-12    large-3  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:1px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n<\/div>\n  \n\n<p style=\"text-align: center;\"><strong>The majority of our respondents are Independent Site Providers<\/strong><\/p>\n<hr \/>\n<h3>What did we ask?<\/h3>\n<p>We asked about your experience when contacting our colleagues and partners with queries or issues relating to access to our telecoms sites on your property. Our questions focused on four key areas:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-7260\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2022\/03\/respondents-were-satisfied-overall-907x610-03.jpg\" alt=\"\" width=\"500\" height=\"336\" \/><\/p>\n<p style=\"text-align: center;\"><strong>79% of our respondents were satisfied overall<\/strong><\/p>\n<hr \/>\n\t<div  class=\"row container \">\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center; color: #990099;\">Getting in touch with MBNL<\/h3>\n<\/div><\/div>\n<div class=\"small-12    large-8  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center;  padding-right: 50px; color: #990099;\" class=\"hide-on-small\">Quality of interactions<\/h3>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7193-283068793\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7193\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7193-283068793\" class=\"visualizer-front  visualizer-front-7193\"><\/div><!-- Not showing structured data for chart 7193 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<strong>Ease of Getting in Touch<\/strong><br \/>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center; color: #990099;\" class=\"hide-on-large\">Quality of interactions<\/h3>\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7203-1043592485\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7203\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7203-1043592485\" class=\"visualizer-front  visualizer-front-7203\"><\/div><!-- Not showing structured data for chart 7203 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<strong>Response Times<\/strong><br \/>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7217-2038038478\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7217\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7217-2038038478\" class=\"visualizer-front  visualizer-front-7217\"><\/div><!-- Not showing structured data for chart 7217 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<strong>Information Quality<\/strong><br \/>\n<\/div><\/div>\n<\/div>\n  \n\n<hr \/>\n\t<div  class=\"row container \">\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center; color: #990099;\">Admin staff conduct<\/h3>\n<\/div><\/div>\n<div class=\"small-12    large-8  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center; padding-right: 50px; color: #990099;\"  class=\"hide-on-small\">Visiting staff conduct &#038; communications<\/h3>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7228-1623131943\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7228\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7228-1623131943\" class=\"visualizer-front  visualizer-front-7228\"><\/div><!-- Not showing structured data for chart 7228 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<p style=\"text-align: left;\"><strong>Administrative Staff Conduct<\/strong><\/p>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"text-align: center; color: #990099;\" class=\"hide-on-large\">Visiting staff conduct &#038; communications<\/h3>\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7228-205033835\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7228\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7228-205033835\" class=\"visualizer-front  visualizer-front-7228\"><\/div><!-- Not showing structured data for chart 7228 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<p style=\"text-align: left;\"><strong>Visiting Staff Conduct<\/strong><\/p>\n<\/div><\/div>\n<div class=\"small-12    large-4  columns   \"  ><div class=\"column-inner\"  >\n<div class=\"visualizer-front-container visualizer-lazy-render\" id=\"chart_wrapper_visualizer-7243-931408510\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-7243\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/mbnl.co.uk\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}<\/style><div id=\"visualizer-7243-931408510\" class=\"visualizer-front  visualizer-front-7243\"><\/div><!-- Not showing structured data for chart 7243 because title is empty --><div style=\"opacity:0.7;text-align:right;bottom: 10px; z-index:1000; left:20px; font-size: 14px\">Chart by <a href=\"https:\/\/themeisle.com\/plugins\/visualizer-charts-and-graphs\/\" target=\"_blank\" rel=\"nofollow\">Visualizer<\/a><\/div><\/div>\n<p style=\"text-align: left;\"><strong>On-site Communications by Visiting Staff<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n  \n\n<hr \/>\n<h3>Respondents\u2019 comments<\/h3>\n\t<div class=\"speechbubble\">\n\t\t<div>\n<p>We get good service from your team&#8230;the last major upgrade for 5G was done really well.<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"speechbubble\">\n\t\t<div>\n<p>Getting to the right contact phone has not been easy otherwise everything is fine.<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"speechbubble\">\n\t\t<div>\n<p>I am glad there is a good lone working policy and the staff take it seriously. The night time staff are always friendly.<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<hr \/>\n<p>We have received some very positive comments from some of the respondents we have contacted after the survey to further discuss their feedback and experiences with MBNL.<\/p>\n\t<div class=\"speechbubble\">\n\t\t<div>\n<p>The approach you have made is really appreciated.<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"speechbubble\">\n\t\t<div>\n<p>Thanks for your email and the conversation we had yesterday.\u00a0 If you are able to come and see our site at some point when you are travelling around the country, we would be delighted to show you around!<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<h3>Next steps<\/h3>\n<p>Your feedback is crucial to helping us understand where and how we can improve. We will continue to carry out regular surveys and will facilitate more opportunities for all our site providers to give feedback and ask questions. You can also share your thoughts with us anytime by taking the <a href=\"https:\/\/mbnl.co.uk\/site-provider-survey\/\">site provider experience survey<\/a> on our website.<\/p>\n<p>Alternatively, you can email <a href=\"mailto:landlords@mbnl.co.uk\">landlords@mbnl.co.uk<\/a> to contact us directly.<\/p>\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<div class=\"sfsi_plus_widget sfsi_plus_shortcode_container\"><div id=\"sfsi_plus_wDiv\"><\/div><div class=\"sfsiplus_norm_row sfsi_plus_wDiv\"  style=\"width:225px;text-align:left;position:absolute;\"><div style='width:40px;height:auto;margin-left:2.5px;margin-right:2.5px;margin-bottom:5px;transform: none !important;' class='sfsi_premium_wicons shuffeldiv sfsi_premium_tooltip_align_automatic ' ><div style='line-height:0;' class='sfsiplus_inerCnt' data-othericoneffect=''><a class=' sficn  sciconfront '  data-effect='' 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