{"id":6822,"date":"2021-09-28T18:18:44","date_gmt":"2021-09-28T17:18:44","guid":{"rendered":"https:\/\/mbnl.co.uk\/?page_id=6822"},"modified":"2022-04-11T11:06:11","modified_gmt":"2022-04-11T10:06:11","slug":"site-provider-contact","status":"publish","type":"page","link":"https:\/\/mbnl.co.uk\/site-provider-contact\/","title":{"rendered":"Site Provider Contact"},"content":{"rendered":"   <div id=\"banner_1644337940\" class=\"ux_banner dark has-parallax   \"  style=\"height:450px;  background-color:#0db028!important\" data-height=\"450px\" role=\"banner\">\n                                  <div class=\"banner-bg ux_parallax \" data-velocity=\"0.8\" style=\"background-image:url('');  background-color:#0db028!important\"><\/div>\n                     <video id=\"banner_video\" class=\"ux-banner-video hide-for-small\" data-velocity=\"0.8\" poster=\"\" preload=\"auto\" autoplay muted='muted'        loop>\n            <source src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2021\/04\/Banner-graphic1920x1080-GREEN-v2.mp4\" type=\"video\/mp4\">\n            <source src=\"\" type=\"video\/webm\">\n            <source src=\"\" type=\"video\/ogg\">\n        <\/video>\n                     <div class=\"row parallax_text parallax_text\" data-velocity=\"0.4\">\n          <div class=\"inner center text-center text-boxed\"  style=\"width:80%;\">\n            <div class=\"inner-wrap animated fadeIn\" style=\"background-color:rgba(255,255,255,0.9); padding:30px\">\n              <h1 style=\"color: #0db028; text-transform: uppercase;\">Our Site Providers: Contact<\/h1>\n            <\/div>\n          <\/div>  \n        <\/div>\n                     <style>\n              @media only screen and (max-width: 480px) { #banner_1644337940{ height:350px!important} }               <\/style>\n              <\/div><!-- end .ux_banner -->\n\n\n     \n     <section  class=\"ux-section\" style=\"background-color:#ffffff!important;padding:60px 0;margin-bottom:0px!important;\">  \n      \n      \n     <div class=\"ux-section-content\">\n<div style=\"display:block;height:20px\" class=\"clearfix\"><\/div>\n\t<div id=\"address_row\" class=\"row container \">\n<div class=\"small-12    large-6  columns   \"  ><div class=\"column-inner\"  >\n<h2 style=\"color: #0db028;\">We are here when you need us<\/h2>\n<p>We aim to treat all our site providers through a customer service lens and ensure all communication is handled professionally, following closely the guidance of the <a href=\"https:\/\/www.ofcom.org.uk\/phones-telecoms-and-internet\/information-for-industry\/policy\/electronic-comm-code\/private-land-access-code-of-practice\">ECC Code of Practice<\/a>.\u00a0\u00a0 First and foremost, we want to ensure that when you need us, you\u2019re able to contact the right person\/team at the right time, first time.<\/p>\n<p>Here is some key contact information surrounding who you can contact in different circumstances, from site access to rental payment.\u00a0 <strong>When contacting us, please quote the site address, postcode and cell reference number, whenever possible<\/strong>.<\/p>\n<\/div><\/div>\n<div class=\"small-12   hide-for-small large-6  columns   \"  ><div class=\"column-inner\"  >\n<div style=\"display:block;height:20px\" class=\"clearfix\"><\/div>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5777\" src=\"https:\/\/mbnl.co.uk\/wp-content\/uploads\/2021\/04\/contact-800x480-01.jpg\" alt=\"\" width=\"400\" height=\"240\" \/><\/p>\n<div style=\"display:block;height:30px\" class=\"clearfix\"><\/div>\n<\/div><\/div>\n<\/div>\n  \n\t<div  class=\"row container \">\n<div class=\"small-12    large-6  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"color: #0db028;\">Site Access including day to day queries<\/h3>\n<p>For queries relating to site access, reporting on-site issues and incidents or if you have any questions concerning our apparatus at your property, please contact:<\/p>\n<p><a href=\"mailto:landlord.queries@ericsson.com\">Email &gt;<\/a><br \/>\n<strong>Telephone:<\/strong> 0118 9024222 option 1 then option 3<\/p>\n<hr style=\"border: solid #0db028; border-width: 1px 0 0;\" \/>\n<h3 style=\"color: #0db028;\">Power Queries &amp; Power Outages<\/h3>\n<p>For queries relating to power taken from a site provider\u2019s supply including any power consumption issues, please contact:<\/p>\n<p><a href=\"mailto:mbnl@sms-plc.com\">Email &gt;<\/a><\/p>\n<p>For queries relating to any power disruption or if you require us to temporarily turn off our equipment for works to take place, please contact:<\/p>\n<p><a href=\"mailto:change@mbnl.co.uk; landlord.queries@ericsson.com\">Email &gt;<\/a><\/p>\n<hr style=\"border: solid #0db028; border-width: 1px 0 0;\" \/>\n<h3 style=\"color: #0db028;\">Suspicious radio equipment on your property<\/h3>\n<p>For reporting any unknown\/suspicious radio equipment on your rooftop\/premises, please contact:<\/p>\n<p><a href=\"mailto:mbnlshqe@turntown.com\">Email &gt;<\/a><\/p>\n<\/div><\/div>\n<div class=\"small-12    large-6  columns   \"  ><div class=\"column-inner\"  >\n<h3 style=\"color: #0db028;\">Rental Payments<\/h3>\n<p>For rental payment queries, including questions about a rent payment that is due or that has been received, please contact the MBNL Help Desk:<\/p>\n<p><a href=\"mailto:mbnl.uk@avisonyoung.com\">Email &gt;<\/a><br \/>\n<strong>Telephone: <\/strong>0844 902 3003<\/p>\n<p>*Please note, if you are VAT registered, you will need to send us a VAT invoice by using the above email address.<\/p>\n<hr style=\"border: solid #0db028; border-width: 1px 0 0;\" \/>\n<h3 style=\"color: #0db028;\">Redeveloping your Land or Property<\/h3>\n<p>If you are considering any construction activity which you feel may impact our telecoms installations, please let us know by contacting <a href=\"mailto:propertyadmin@mbnl.co.uk\">propertyadmin@mbnl.co.uk<\/a>. The earlier we are made aware of any plans, the quicker and easier it is to establish a mutually agreeable solution, which supports your construction timetable.<\/p>\n<hr style=\"border: solid #0db028; border-width: 1px 0 0;\" \/>\n<p>For all other queries, please contact:<\/p>\n<p><a href=\"mailto:landlords@mbnl.co.uk\">landlords@mbnl.co.uk<\/a><\/p>\n<\/div><\/div>\n<\/div>\n  \n<\/div>\n      \n        <\/section><!-- .ux-section -->\n\n  \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Site Provider Contact - 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