Change Communications Manager

Job ID





Change Communications Manager

Hybrid Working

Contract until December 2022

We have an immediate requirement for a Change Communications Specialist to join a major transformation programme, to ensure that key business stakeholders have a holistic transparent view on the readiness and adoption activities of the programme.  This is a large, complex transformation, involving key stakeholders across MBNL, our shareholders (3 & EE/BT) and our managed service provider.

Through business-friendly communications, the Change Communications Manager will ensure that all key players are clear on the ask of their teams, the timeframes we are working to, and how the change activities will flow to minimise any operational impacts.


What you can expect to be doing:

  • Supporting business teams on any capability gaps on the readiness activities e.g. ‘train the trainer’ activities to end users
  • Attending the Business Change weekly sessions with our Managed Service Provider and the business transformation team to understand the various business readiness and adoption activities required
  • Evolve and adapt the material from the MSP to plan, prepare and share, identify level and number of key communications required to the business.  Communications will be delivered through change leads, change agents and data stewards (for MBNL, shareholders and 3rd parties) where appropriate. 
  • Using audience analysis, and working with the Transformation Senior Programme Manager to understand the key activities and changes required by the business by audience segmentation and adapt comms & engagement activities to suit.

What we are looking for:

  • Experience in change communications, within a complex transformation environment.  You’ll be able to demonstrate where you have taken complex messaging and made clear, actionable comms for different groups of business stakeholders.
  • Excellent organisation skills, and ability to work in a hybrid-working model, utilising online comms tools like MS Teams, as well as face-to-face meetings where appropriate.
  • Hands-on in pulling together communications collateral, and competent in Excel, Powerpoint, Teams, Office 365
MBNL – building strength through inclusion
At MBNL we embrace equality, diversity and inclusion.  People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish.  By fostering an inclusive environment, we are championing each other’s uniqueness. 
Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

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