Are you an Operations leader with the ability to shape, drive and lead change in an ever-evolving industry? Well, we want to hear from you.


The journey so far…

MBNL Exploded onto the scene in 2007. The boldness of our Shareholders EE and Three and their brave decision to put customers first, enabled a totally new and profitable way of working together.

The integration programme that followed with unprecedented pace, supported by a hugely passionate team at MBNL helped EE and Three transform the telecoms landscape – changing the game forever.

We’re taking all that passion, energy and enthusiasm demonstrated time and time again through the integration years, and channeling it into a dynamic, nimble and yet mature organisation that can ensure EE and Three continue to delight their customers and outperform the competition for years to come.


The Department

The Operations team is accountable for delivering the performance of the network to an agreed service level through the current Managed Service Partner Ericsson. The team support the ambition of “Best Network at Lowest Cost”

The Operations Team is made up of circa 30 people, 13 of which report directly into this role. They form the core team that directs the Managed Service Partner, collaborates with the Shareholder teams and, utilises the wider skills, knowledge and experience of the whole MBNL team to deliver against the Operations targets.

The Head of Service Management is a senior role within the organisation, it is a key member of the Operations Leadership Team and will help to shape, drive and lead change.


The role in a snapshot

To ensure that strategic and BAU activities across the Service Operations Team are managed and delivered appropriately.

A member of the Leadership Team for Operations the Head of Service Operations is responsible for supporting the Operations Director to translate business initiatives into a vision for the team and to identify, develop and deliver the roadmap for Operations Directorate to deliver short term and long term needs.

It is the role of the leadership team for Operations to work collaboratively to gather and understand their customers’ needs and needs of the business (internally and externally). To socialise and gain commitment from their suppliers (internally and externally) and set stretching SLA’s.

The Head of Service Operations has ultimate responsibility for ensuring their team delivers the strategic and BAU work across to their customers internally and externally.


To apply please visit our website for more information and the full JD. Send your CV and covering letter to

Please provide the following information in your covering letter:

  • Why you are right for this role
  • Your career goals


The Department

Our vision is to design, build and operate the best network at the lowest cost. To deliver on this vision we need people with strong team working skills, who care passionately about our shareholders success, take personal responsibility in their work and who are able to communicate often complex thoughts and strategies clearly.

We’re always on the lookout for talented individuals who want to work at the cutting edge of mobile technology. We can offer an interesting and challenging career – where no two days are the same!

Below are the opportunities we currently have available please click on the job description, advert and department for further information and to apply please send your CV and covering letter to

Please note we are unable to accept speculative CVs.

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